Summary
Overview
Work History
Education
Skills
Timeline
Generic

André Ernstzen

Associate Client Relations Manager
Kuils River,WC

Summary

Proven track record in enhancing client satisfaction and training clients on the digital processes at Sanlam, including the successful training on the 2 Pot-retirement system. At PricewaterhouseCoopers, specialized in auditing of Retirement Funds, showcasing strong analytical and relationship-building skills. Fluent in English and Afrikaans, adept at facilitating client meetings and presenting financial reports.

Overview

27
27
years of professional experience

Work History

Associate Client Relations Manager

Sanlam
07.2014 - Current

Enhanced client satisfaction by consistently addressing and resolving concerns in a timely manner.

Digital training of the Sanlam employer online tools to new clients.

Assisting members to register and navigate the Sanlam member online tools.

Presenting the relevant administration reports at client meetings.

Training clients on the new 2 Pot-retirement system

Fund Financial Manager

Sanlam
06.2001 - 06.2014

Drafting, reviewing and presenting of Retirement Fund quarterly administration reports and annual financial statements.

Audit Clerk

PricewaterhouseCoopers
01.1998 - 05.2001

Specialised in auditing of Retirement Funds at different Insurers.

Education

Bachelor of Accountancy - Accounting

Stellenbosch University
Stellenbosch, South Africa
04.2001 -

Skills

Fluent in speaking and writing in English and Afrikaans

Timeline

Associate Client Relations Manager

Sanlam
07.2014 - Current

Fund Financial Manager

Sanlam
06.2001 - 06.2014

Bachelor of Accountancy - Accounting

Stellenbosch University
04.2001 -

Audit Clerk

PricewaterhouseCoopers
01.1998 - 05.2001

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André ErnstzenAssociate Client Relations Manager