Store Manager Postnet
Andre Van Vuuren
Port Alfred - Eastern Cape, SA
08.2015 - 01.2020
- Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
- Handled customer complaints, offering resolutions that maintained satisfaction and loyalty.
- Managed store budget, controlling expenses to ensure financial targets were met.
- Stored stock safely and securely to maintain quality of goods.
- Bookkeping and year end reports.
- Coached employees on upselling techniques, significantly increasing average transaction value.
- Cash deposits and Bank reconciliations.
- Recruited motivated, personable staff to deliver outstanding customer care.
- Held regular meetings with trade staff to delegate tasks, communicate market trends, sales KPIs and priorities.
- Developed and maintained relationships with local businesses to boost community engagement and store profile.