Andiswa yondelani Mtiya
Kokstad
Summary
Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Store Manager
Clicks Pharmacy
Kokstad
08.2018 - Current
- Managed a team the of 20 employees achieving 15% sales growth
- Implemented visual merchandising strategies, increasing by 20%
- And employee resignation turnover decreased by 15
- Staff internal promotion increased
- Controlled inventory reducing shrinkage by 30%
- Managed and controlled store KPI's successfully
- Meeting customer expectations through delivering good store standards and implementing promotion 100% in store
- Compliant
- Managed inventory control, cash control, and store opening and closing procedures
- Improving customer satisfaction rating by 25.
Store Manager
Pepkor Group
Cape Town
07.2017 - 07.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees
- Managed inventory control, cash control, and store opening and closing procedures
- Managed 6 store employees successfully in fast-paced environment.
Department Manager
Cotton on
Cape Town
09.2015 - 03.2017
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence
- Conducted customer service training.
Trainee Admin Manager
Shoprite Checkers
Fishhook, Cape Town
01.2012 - 08.2015
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions
- Attended training courses to build understanding of processes, techniques, and industry
- Supported departmental tasks to increase understanding of industry processes.
Education
National Diploma: Retail Business Management -
Cape Peninsula University of Technology
CAPE TOWN12.2011
Post Graduate Certificate in Education - Business Studies
University of South Africa
South Africa Distance LearningSkills
- Store Merchandising
- Payroll Management
- Operational budgeting
- Customer Service Management
- Operations Management
- Loss Prevention
- Sales Analysis
- Inventory Control
- Opening and closing procedures
- Team Building and Leadership
Languages
- English, Advanced (C1)
- Xhosa, Advanced (C1)
Accomplishments
- Recruited successful new managers within one year.
- Managing high performing teams
- Improving customer satisfaction
- Controlling inventory and costs
- Implementing visual merchandising strategies
- Awarded store manager of the year in the division.
Additionalinformation - Reference
Phindile Nokutshaya, Area Manager, Clicks Pharmacy, Coastal east, 072 984 5544
Timeline
Store Manager
Clicks Pharmacy
08.2018 - Current
Store Manager
Pepkor Group
07.2017 - 07.2018
Department Manager
Cotton on
09.2015 - 03.2017
Trainee Admin Manager
Shoprite Checkers
01.2012 - 08.2015
National Diploma: Retail Business Management -
Cape Peninsula University of Technology
Post Graduate Certificate in Education - Business Studies
University of South Africa
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