Andiswa Yondelani Mtiya
Kokstad
Summary
Proven Manager-training Facilitator/Teacher at Clicks Pharmacy, adept in strategic planning and facilitation techniques. Enhanced program effectiveness through inclusive and interactive learning, significantly increasing participant engagement. Skilled in classroom management and community outreach, demonstrating a strong ability to foster academic success and well-being in students at Little Flower Combined School.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager-training Facilitator/teacher
Clicks Pharmacy Retailers
08.2018 - Current
- Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
- Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
- Increased participant engagement by incorporating interactive activities and group discussions into sessions.
- Promoted continuous learning within the organization by sharing best practices and lessons learned from various facilitation experiences.
- Identified areas in need of improvement and implemented solutions.
- Enhanced program effectiveness by collaborating with colleagues to review and revise curriculum content regularly.
- Built rapport with diverse groups of stakeholders by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
Assistant Teacher/Practice Teaching
Little Flower Combined School (Voluntary)
03.2022 - 06.2022
- Supported student physical, mental, and social development using classroom games and activities.
- Completed daily reports, meal count sheets, and attendance logs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
Education
National Diploma - Retail Business Management
Cape Peninsula University of Technology
02.2011
Skills
- Strategic Planning
- Facilitation Techniques
- Community Outreach
- Group Dynamics
- Inclusivity
- Assertiveness
- Agenda Setting
- Classroom management
Certification
- Post graduate certificate in education in Senior Phase and Further education and Training Teaching( Business studies) In progress completion June 2025
- TEFL 120 hours
Languages
English
Advanced (C1)
Timeline
Assistant Teacher/Practice Teaching
Little Flower Combined School (Voluntary)
03.2022 - 06.2022
Manager-training Facilitator/teacher
Clicks Pharmacy Retailers
08.2018 - Current
National Diploma - Retail Business Management
Cape Peninsula University of Technology
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