Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic
Andiswa Mtiya

Andiswa Mtiya

Store Manager
Kokstad

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience
3
3
years of post-secondary education
1
1
Language

Work History

Store Manager

Clicks Pharmacy
KOKSTAD
08.2018 - Current
  • Completed point of sale opening and closing procedures.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managing staff and recruiting new employees.
  • Dealing with IR issues.
  • Ordering stock.
  • Processing payroll
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Reported issues to higher management with great detail.
  • Strengthened communication skills through regular interactions with others.

Store Manager

Pepkor Group
07.2017 - 07.2018

Education

National Diploma - Retail Business Management

Cape Peninsula University of Technology
CAPE TOWN
02.2009 - 12.2011

Skills

Leading Staff Meetings

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Additional Information

Current reference


Phindile Nokutshaya

Area manager

Clicks Pharmacy

072 984 5544

Timeline

Store Manager

Clicks Pharmacy
08.2018 - Current

Store Manager

Pepkor Group
07.2017 - 07.2018

National Diploma - Retail Business Management

Cape Peninsula University of Technology
02.2009 - 12.2011
Andiswa MtiyaStore Manager