Andiswa Mtiya
Store Manager
Kokstad
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Store Manager
Clicks Pharmacy
KOKSTAD
08.2018 - Current
- Completed point of sale opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managing staff and recruiting new employees.
- Dealing with IR issues.
- Ordering stock.
- Processing payroll
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Reported issues to higher management with great detail.
- Strengthened communication skills through regular interactions with others.
Store Manager
Pepkor Group
07.2017 - 07.2018
Education
National Diploma - Retail Business Management
Cape Peninsula University of Technology
CAPE TOWN 02.2009 - 12.2011
Skills
Leading Staff Meetings
Operations Management
Risk Management
Shift Scheduling
Loss Prevention
Team Development
Store Merchandising
Customer Service Management
Talent Recruitment
Cash Management
Team Leadership
Bank deposit procedures
Delegating Work
Team Building and Leadership
Maximizing profitability
Leading Staff Meetings
Additional Information
Current reference
Phindile Nokutshaya
Area manager
Clicks Pharmacy
072 984 5544
Timeline
Store Manager
Clicks Pharmacy
08.2018 - Current
Store Manager
Pepkor Group
07.2017 - 07.2018
National Diploma - Retail Business Management
Cape Peninsula University of Technology
02.2009 - 12.2011