Andiswa Patricia Mzantsi

• Managed daily logs accurately, tracking package status updates for internal reporting purposes.
• Conducted routine maintenance checks on vehicles, ensuring optimal performance and minimal downtime due to mechanical issues.
• Contributed to revenue growth by promoting additional services offered by the company during customer interactions.
• Resolved customer issues promptly, demonstrating excellent problem-solving skills and commitment to service quality.
• Followed company policies and procedures during shift.
• Drove safely at all times to avoid accidents and harm.
• Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
• Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
• Logged delivery information in tracking systems to enable real-time delivery status.
• Contacted customers to confirm delivery details and locations.
• Utilized GPS navigation systems to navigate faster routes.
• Inspected truck prior to delivery, checking for proper stowage of packages.
• Kept detailed mileage and fuel reports to track overall fuel costs.
• Delivered packages to customer doorsteps and business offices.

- Handling of pretty cash

- Cash pickups and cash ups

- Arrange and organize daily reports

- Responsible for ordering change from the bank

- Responsible for filling and arranging / organizing weekly reports of drops

- Responsible for capturing of invoices

- General office administration

Operate switchboard

• Assisted in budget preparation with detailed expense reports and organization of financial data.
• Promoted an organized workspace, maintaining clean work areas that supported optimal productivity levels throughout the day.
• Managed petty cash disbursements, documenting expenses thoroughly for accurate budget tracking purposes.
• Collaborated with team members to create efficient work schedules, optimizing staff productivity and office workflow.
• Improved cash handling efficiency by implementing streamlined processes and procedures.
• Increased accuracy of cashier transactions through regular training sessions on proper cash handling techniques.
• Tracked financial progress by creating quarterly and yearly balance sheets.

• Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
• Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
• Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
• Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
• Maintained compliance with company policies, objectives, and communication goals.
• Achieved results by working with staff to meet established targets.
• Solicited customer feedback to identify and improve on areas of weakness.
• Educated staff on organizational mission and goals to help employees achieve success.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Observed packing operations to verify conformance to specifications.
• Generated reports detailing findings and recommendations.

• Strengthened communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Excellent communication skills, both verbal and written.
• Developed strong communication and organizational skills through working on group projects.
• Learned and adapted quickly to new technology and software applications.
• Applied effective time management techniques to meet tight deadlines.
• Delivered services to customer locations within specific timeframes.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Resolved problems, improved operations and provided exceptional service.
• Provided professional services and support in a dynamic work environment.
• Developed strong organizational and communication skills through coursework and volunteer activities.