Andiswa Melody Mkhize
IT Consultant
UMKOMAAS
Summary
Adept at diagnosing and resolving complex issues, I enhanced customer satisfaction at ScottNet managed IT solutions by streamlining repair processes and ensuring quality control. My adaptability and continuous improvement mindset, coupled with precision in using measuring tools, propelled team efficiency and operational excellence.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
3
3
years of professional experience
1
1
Language
Work History
Technician-in-Training
Simon Cubitt
10.2024 - 11.2024
- Assisted senior technicians in complex repairs, resulting in faster resolution of customer issues.
- Demonstrated commitment to quality control by carefully inspecting completed work before final signoff.
- Completed work orders accurately and efficiently, leading to increased customer satisfaction ratings.
- Collaborated with team members to troubleshoot equipment malfunctions, ensuring efficient operations.
Retail Worker
Factory
02.2022 - 03.2023
- Helped customers complete purchases, locate items, and join reward programs.
- Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Education
Diploma - Information Technology
Damelin Durban City
Durban 04.2001 -
Skills
Diagnostic skills
Safety protocols adherence
System installations
Adaptability to change
Continuous improvement mindset
Precision measuring tools
Coding and reading
As a graduate majoring in programming , web development and Information systems coding has been one of the things that excite me . I am familiar with programming languages such as java ,java script, visual studio,Css , AND C#.I can use any tool that is relevant to my field to complete a task. I also love to read IT related books to leverage my knowledge in the IT field. I also have soft skills which include : great communication. I have great communication skills with my peers and those older than me, not that much of a social bird but I communicate very well and I gravitate towards everyone around me.
High school education:
Mthwalume high school .
Subjects passed: English(FAL) ,Isizulu( HL), Mathematical literacy,Life sciences,History,Geography,Life orientation.
Timeline
Technician-in-Training
Simon Cubitt
10.2024 - 11.2024
Retail Worker
Factory
02.2022 - 03.2023
Diploma - Information Technology
Damelin Durban City
04.2001 -
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