Andiswa Vuthela
Store Associate
Vosloorus
Summary
Dynamic sales professional with proven expertise in product sales and customer service at Edcon Group. Skilled in relationship building and problem-solving, consistently achieving sales targets through effective strategies. Adept at inventory control and payment processing, fostering a positive shopping experience while enhancing customer satisfaction.
Diligent Hospitality Manager with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.
Overview
13
13
years of professional experience
Work History
Sales Associate
Edcon Group (Edgar's)
10.2023 - Current
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Teller and Service Consultant
First National Bank
Primrose
03.2017 - 11.2022
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Maintained accurate records of customer transactions in line with bank procedures.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Educated customers on use of banking website and mobile apps.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Identified sales opportunities and referred customers to branch partners in financial services.
Store Associate
MR Price Group
01.2013 - 09.2014
- Maintained tidy and organized store to comply with cleanliness standards.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Facilitated smooth checkout experiences for customers by quickly scanning items, bagging purchases, and processing payments appropriately.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Participated in training sessions to stay updated on product information and company policies.
- Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
Education
National Diploma in Hotel Management - Hospitality Management
04.2001 -
High School Diploma -
04.2001 -
Skills
Teamwork and collaboration
Listening skills
Time management
Inventory control
Client service
Verbal/written communication
Cash handling
Sales expertise
Timeline
Sales Associate - Edcon Group (Edgar's)
10.2023 - Current
Teller and Service Consultant - First National Bank
03.2017 - 11.2022
Store Associate - MR Price Group
01.2013 - 09.2014
Rosebank College - National Diploma in Hotel Management, Hospitality Management
04.2001 -
Boksburg High School - High School Diploma,
04.2001 -