Andiswa Nduvana
Johannesburg
Summary
Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service. Experienced Team Leader bringing 3 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service, financial acumen, auditing and building team morale through effective communication and positive performance feedback. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Audit Supervisor
Ndemex Business Solutions
5 2023 - Current
- Executing audit work for agreed upon procedures with UIF
- Reviewing work performed by team members
- Managing assigned tasks of team members
- Plan and perform operational and financial audits
- Identify audit risks and recommend solutions
- Develop testing methodologies to evaluate adequacy of controls
- Document results of evaluations, develop recommendations and reports based on audits and present these ideas to senior management
- Daily reporting of work done to Audit Manager
- Perform any audit duties as instructed or when required to do so
- Supervise outputs of 5-7 auditors on a monthly basis
- Participate in high and medium risk projects within portfolio.
Client Services Team Leader
Discovery Limited
02.2022 - 10.2022
- Monitor team performance and activities to ensure smooth running of business processes and outputs thus adhering to service level agreements
- Plan appropriately to ensure that business processing is not disrupted in order to achieve efficient team
- Develop and empower employees in order to promote an environment of continuous learning and growth
- Adhere to standard operating procedures and/or appropriate policies and procedures thus ensuring consistency in work done
- Monitoring and maintaining monthly statistics to ensure objectives are being tracked and delivered timeously
- Portfolio Management on KPIs namely QA, MBR, Service Level, NPI
- Reporting to relevant stakeholders on business unit performance
- Collaborative planning on implementing efficiencies on productivity
- Portfolio management on QA, MBR, Correspondence Pool, QC, Queue/SL management and Virtual agent chats.
- Increased NPI by 4% in 2 months
- Managed over 6-8 consultants in a team
Team Leader
Discovery Limited
02.2020 - 01.2022
- To manage a team of broker consultants and ensure performance standards are met while continuously identifying and driving efficiencies within the team
- Driving improved customer relationships and adding value to brokers and other stakeholders
- To co-ordinate, the design and production of KPI reporting in portfolios
- Effectively build and maintain relationships with service providers, colleagues and clients ensure customer satisfaction.
Broker Service Consultant
Discovery Limited
1 2016 - 1 2020
- Intermediary service between Financial Advisors and Clients
- Updating existing policies
- Correspondence with financial advisors with any escalation, query or assistance
- Activation of new business polices
- Help assist with quotes on existing profiles or new business applications
- Assist with policy documents
- Help assist financial advisors on different plans and what they offer
- Premium review request
- Became 2IC in year 2019, assisting Team Leader with escalations and team members to function with accurate tools and support.
Education
Diploma in Financial Accounting - Accounting
Boston City Campus
Braamfontein 01.2018 - 05.2022
Foundational Peak Performance Programme - NQF Level 5 - National Certificate in Management
GIBS Business School (Gordon Institute of Business Science)
Sandton 08.2018 - 05.2019
FAIS -
INSETA - FETC In Short Term Insurance
01.2015 - 05.2015
Skills
Websites
Personal Information
- Place of Birth: Johannesburg
- Date of Birth: 05/04/96
- Gender: Female
- Nationality: South African
- Driving License: EB
- Marital Status: Married
Website
www.linkedin.com/in/andiswanduvana-82ba69246
References
- Available upon request
Timeline
Client Services Team Leader
Discovery Limited
02.2022 - 10.2022
Team Leader
Discovery Limited
02.2020 - 01.2022
Foundational Peak Performance Programme - NQF Level 5 - National Certificate in Management
GIBS Business School (Gordon Institute of Business Science)
08.2018 - 05.2019
Diploma in Financial Accounting - Accounting
Boston City Campus
01.2018 - 05.2022
FAIS -
INSETA - FETC In Short Term Insurance
01.2015 - 05.2015
Audit Supervisor
Ndemex Business Solutions
5 2023 - Current
Broker Service Consultant
Discovery Limited
1 2016 - 1 2020
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