Andiswa Faniso
Project Co-ordinator
Cape Town
Summary
I am a dedicated professional with a proven track record in coordinating and managing diverse responsibilities across banking, construction, and customer service sectors. Possessing comprehensive expertise in scheduling, planning, and project coordination, demonstrated through successful roles at Capitec Bank, Khethwayo Construction, and a UK-based call center. Skilled in managing stakeholder interactions, maintaining project plans, and ensuring timely, efficient operations. Adept at handling customer inquiries, resolving complaints, and providing high-quality service. Proficient in various tools including Microsoft Project, Excel, SAP, and possessing certifications in business analysis and customer service. Seeking a challenging career that leverages my organizational skills, dedication to excellence, and ability to adapt to dynamic work environments.
Overview
16
16
years of professional experience
Work History
Project Co-Ordinator for Electrical Installations
Asi Connect- Interconnect System
01.2025 - Current
- Liaise with clients on solution design, compile and submit quotes, and conduct job costing with quality checks.
- Source prices, and arrange project resources, effectively managing administrative tasks.
- Read and interpret building floor plans, including wiring and cabling specifications.
- Coordinate procurement, planning, resource scheduling, logistics, and client correspondence.
- Monitor project schedules, organize on-site support, and ensure installation standards are met.
- Manage stock control, progress reporting, and quality assurance walk-throughs.
- Facilitate client handovers, and compile handover documentation.
- Reconcile project costs and inter-branch charges, prepare forecasts, and log jobs on Syspro.
- Create and manage quotes on Acumatica, update systems with project progress, and track all active projects.
- Resolve project issues in collaboration with clients and teams, ensuring smooth delivery.
- Work closely with project managers planning, scheduling, and tracking tasks
- Assist in sending clear scope of work to the electricians
- Improve project practices, templates, and processes
- Facilitated project meetings and ensured continuity when the Project Manager was unavailable
Fleet Coordinator
Ondemand Transport
11.2023 - 11.2024
- Ensure drivers submit their vehicle checklists daily for maintenance purposes.
- Answer calls and respond to emails, handling customer inquiries both telephonically and via email.
- Conduct research to provide required information and manage customer complaints.
- Identify and escalate priority issues, follow up on customer queries, and document all call information according to standard operating procedures.
- Perform filing and basic administrative tasks.
- Manage and monitor drivers throughout the evening, including monitoring/tracking company vehicles and tracking devices.
- Prepare daily reports on occurrences and report irregular activities.
- Communicate effectively with drivers and customers.
- Contract
Planning Coordinator
Capitec Bank Cash Management
10.2019 - 10.2023
- Orchestrating monthly schedules for preventative maintenance to ensure operational efficiency.
- Managing and scheduling daily activities for CIT (Cash-In-Transit) resources in various regions, including tasks such as loading, technical calls, and addressing ad-hoc requests.
- Overseeing mailbox management, creating call logging sheets, managing monthly un-cashing activities, G4S clearing team dashboard, ensuring adherence, and compiling daily team device exception reports.
- Facilitating coordination between CIT and technicians for technical call-outs and ad-hoc requests. Collaborating with suppliers and stakeholders, setting up Estimated Time of Arrivals (ETAs), and ensuring timely resolutions.
- Ensuring adherence to Service Level Agreements (SLAs) by following up on arranged ETAs and guaranteeing that technical calls are completed within the specified time frame.
- Managing the closure of completed tickets to maintain accurate records and task completion.
- Providing feedback on daily device exception reports, utilizing Excel and SAP for comprehensive reporting and analysis.
Customer Service Representative
Capita (Call Centre)
03.2019 - 09.2019
- Provided comprehensive assistance to UK customers on the Hive Campaign, addressing Technical Support for Smart Home Devices.
- Managed Placing Orders, Returns, Refunds, Replacements, and tracked deliveries effectively.
- Handled incoming calls, ensuring strong follow-through and providing detailed feedback internally and externally.
Construction Project Coordinator
Khethwayo Construction
04.2017 - 01.2019
- Maintained and monitored project plans, project schedules, work hours, budgets, and expenditures.
- Organized, attended, and participated in stakeholder meetings.
- Documented and followed up on important actions and decisions from meetings.
- Prepared the necessary presentation materials for meetings, ensuring that project deadlines were met.
- Determined project changes and provided administrative support as needed.
- Undertook project tasks as required, developing project strategies.
- Ensured projects adhered to frameworks, maintaining all documentation appropriately for each project.
- Assessed project risks and issues, provided solutions where applicable, and managed stakeholder views toward optimal solutions.
- Chaired and facilitated meetings where appropriate, and distributed minutes to all project team members.
- Created a project management calendar for fulfilling each goal and objective, and conducted site visits for the EPWP report.
- Scheduled meetings and took minutes for accurate documentation.
Project Infrastructure Intern
Western Cape Education Department
06.2016 - 09.2016
- Managed all incoming calls and email correspondence, ensuring strong follow-through and feedback both internally and externally.
- Liaised with all relevant internal stakeholders to ensure effective and constant communication.
- Maintained and monitored project plans, schedules, work hours, budgets, and expenditures.
- Organized, attended, and participated in stakeholder meetings.
- Conducted site visits for comprehensive project evaluation and reporting.
Customer Service Agent
Surebank (Collections Department)
09.2009 - 11.2011
- Complaint Handling:
- Acknowledged client complaints and facilitated resolutions.
- Served as the initial point of contact for handling and addressing complaints.
- Provided accurate and concise verbal communication during the resolution process.
- Demonstrated knowledge of the complaints policy, handling, and reporting process.
- Assisted in escalating complaints to senior advisors and devised client-centric solutions.
- Final Accounts Assistant:
- Aided in managing closed accounts, ensuring accurate billing and up-to-date information.
- Handled payments and set up payment plans according to company policy.
- Produced comprehensive statements reflecting contract details, payments, and outstanding amounts.
- Reviewed, adjusted, and confirmed closing information for communicated account closure.
- Collection/Billing:
- Assisted customers facing financial difficulties, organizing feasible payment plans.
- Took charge of customer queries, arranging installments in line with business policies and accurately rebilled accounts to reflect actual balances.
- Ensured all tasks were completed to a high standard, maintaining quality service.
Education
Bachelor of Technology (BTech) Degree - Management
Cape Peninsula University of Technology
Cape Town12-2017
National Diploma - Management
Cape Peninsula University of Technology
Cape Town12-2016
Matric -
St Matthews High
King William's Town12-2008
Skills
Project Management: Proficient in Microsoft Project and certified in Project Management via PMP/PMI, demonstrating mastery in planning, organizing, and executing projects
Microsoft Excel: Certified in Microsoft Excel, leveraging advanced spreadsheet functions for data analysis, reporting, and decision-making
Business Analysis: Level 1 certification from CAPITEC BANK, equipped with analytical skills to assess business needs and implement effective solutions
SAP Production (S4P): Competent in SAP Production S4P, facilitating efficient data management and resource planning within enterprise environments
Customer Service: Acquired foundational skills in customer service basics, ensuring effective communication and problem-solving for client satisfaction
Timeline
Project Co-Ordinator for Electrical Installations
Asi Connect- Interconnect System
01.2025 - Current
Fleet Coordinator
Ondemand Transport
11.2023 - 11.2024
Planning Coordinator
Capitec Bank Cash Management
10.2019 - 10.2023
Customer Service Representative
Capita (Call Centre)
03.2019 - 09.2019
Construction Project Coordinator
Khethwayo Construction
04.2017 - 01.2019
Project Infrastructure Intern
Western Cape Education Department
06.2016 - 09.2016
Customer Service Agent
Surebank (Collections Department)
09.2009 - 11.2011
Bachelor of Technology (BTech) Degree - Management
Cape Peninsula University of Technology
National Diploma - Management
Cape Peninsula University of Technology
Matric -
St Matthews High