Andiswa Dladla

Professional in order management and logistics, ready to excel in this role. Proven ability to handle complex tasks with precision and deliver results under tight deadlines. Strong emphasis on teamwork and adaptability, with reliable technical skills and problem-solving abilities.Organized order processor with solid background in processing orders efficiently and accurately. Known for ensuring timely delivery and maintaining high customer satisfaction. Demonstrated skills in data entry and communication, contributing to seamless operations.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

• ID Number: 8412170984081
• ID Number: 8412170984081
• Date of Birth: 17/12/1984
• Driving License: C1
• Marital Status: Single

• CRM Mobile
• Residential Telephone reporting
• Updating and maintenance of client’s database
• Appropriate negotiation with customer problem and query resolving
• Adherence to applicable legislation
• Testing customer line faults
• Logging faulty lines on system
• Cleaning faulty upfront
• Handling customer queries
• Liaising with technical department
• Offering company products/services to customers
• Offering high level customer care
• Answer calls and respond to emails
• Handle customer inquiries both telephonically and by email
• Research required information using available resources
• Manage and resolve customer complaints
• Provide customers with product and service information
• Enter new customer information into system
• Update existing customer information
• Process orders, forms and applications
• Identify and escalate priority issues
• Route calls to appropriate resource
• Follow up customer calls where necessary
• Document all call information according to standard operating procedures
• Complete call logs
• Produce call reports
• Sell telecommunications products and services to both individuals and companies.
• Sell VoIP for corporate technology and communications systems.
• Build market position by locating, developing, defining, negotiating, and closing business relationships.
• Keep abreast of current technology trends.
• Identify, contact and build relationships with prospective customers through a combination of telephone and in-person cold calls, networking and referrals to obtain appointments.
• Leverage the CRM system to develop prospecting and sales strategy that ensures high activity and effective closing ratios.
• Book and install new lines/circuits/bundles/services to meet established monthly quotas.
• Write and submit accurate orders.
• Design customized, cost-effective solutions for the client.
• Manage a territory using technology, prioritization and time management skills.
• Submit pricing and pre-qualification requests reflecting the client's requirements.
• Maintain an updated database in sales database including all activities, partners, and opportunities with their current status.
• Maintain open and effective lines of communication throughout the organization to maintain a sense of teamwork, enthusiasm, pride, and quality workmanship.
• Capture and review any competitive intelligence gathered and proactively communicates this information to marketing.
• Define personal and corporate revenue objectives.
• Attract potential customers by answering product and service questions
• Suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaints
• Determining the cause of the problem
• Selecting and explaining the best solution to solve the problem
• Expediting correction or adjustment
• Following up to ensure resolution.

• Knowledge of research and analysis of data
• Knowledge of monitoring and evaluation processes and systems
• Knowledge of Batho Pele Principles
• Knowledge of Constitution of Republic of South Africa
• Knowledge of Records Management
• Understanding of the Labour relations Act
• Basic Conditions of Employment Act 1997
• General administrative experience
• Strategic Planning
• Report writing skills
• Communication Skills
• Computer literate
• Good leadership skills
• Reliable
• Hard working
• Flexible
• Result Driven
• Self-Motivated
• Flexible and open to challenge
• Knowledge of code of conduct
• Ability to interpret and apply policies and legislations
• Good interpersonal skills at all levels and understanding of protocol
• Knowledge of document storages, retrieval and tracking
• High level of reliability and confidentiality
• Ability to work under pressure with minimum supervision/independently and to meet deadlines.
• Public Service reporting procedure and working environment
• Project Management Skills
• Conflict Management Skills
• Research Skills
• Innovative thinker
• Good sound human relations skills
• Problem solving, analytical and interpretive skills
• Working knowledge of administrative procedures
• Ability to learn and apply policies and legislations

• 0789471138
• 0714156139

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