SAP CRM
Andiswa Dela
Technical Support
Johannesburg
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Printer Technician
ITQULATE Systems
Johannesburg
11.2022 - Current
- Assisted customers with technical support inquiries.
- Efficiently troubleshot and repaired printer equipment to cut company costs and maximize productivity.
- Updated and replaced outdated drivers and software for computers and office machines.
Technical Consultant
Standard Bank Group
Johannesburg
08.2018 - 12.2021
- Increased client retention rate by building strong relationships through effective communication, understanding their goals, and delivering tailored technology solutions.
- Created comprehensive documentation detailing technical specifications, system configurations, procedures, and user guides for reference purposes both internally and externally for clients.
- Enhanced system performance by identifying and resolving technical issues through troubleshooting and root cause analysis.
- Researched and adopted new technologies to add value to existing offerings.
Administrator
ABSA Group
Johannesburg
07.2016 - 03.2017
- Entered and maintained departmental records in company database.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
Education
National Diploma - Information Technology
Central University of Technology
Bloemfontein 01.2009 - 12.2012
Skills
Good Telephone Etiquette
Flexible and Adaptable
Problem-Solving
Self-Motivated
Customer service
Server installation and cabling
Data capturing
Organization and Time Management
Computer hardware troubleshooting
Software
Sharepoint
Remedy 81
SQL
Microsoft Office
Jira
Timeline
Printer Technician
ITQULATE Systems
11.2022 - Current
Technical Consultant
Standard Bank Group
08.2018 - 12.2021
Administrator
ABSA Group
07.2016 - 03.2017
National Diploma - Information Technology
Central University of Technology
01.2009 - 12.2012