Andiswa Cele
Skilled expert with financial, banking, administrative and customer service skills
Mthatha,EC
Summary
Strategic Business Advisor with 2 years of experience in researching and assessing business performance and developing solutions for optimization. Well-versed in identifying and deconstructing business strengths, weaknesses, opportunities, and threats. Superior performance in financial analysis and evaluation of industry trends and competitor strategy. Guide business owners in understanding and responding to specific problems and opportunities and developing strategic plans to meet business objectives and drive growth.
Business Advisor offering proven history of guiding business strategy to increase sales, reduce expenses and drive profitability. Excellent knowledge of strategic planning, financial analysis and resource allocation. Skilled in delivering successful strategies for tax planning, mergers, acquisitions and expansions.
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
2
2
Language
14
14
years of professional experience
Work History
Business Advisor
FNB
08.2024 - Current
- Analyzed client needs to provide tailored financial solutions and improve customer satisfaction.
- Developed strategic business plans to enhance operational efficiency and increase profitability for clients.
- Led workshops to educate clients on financial products, fostering stronger relationships and trust.
- Implemented risk assessment strategies to identify potential challenges in client portfolios and mitigate risks.
Branch Advisor
FIRST NATIONAL BANK
Mthatha, EC
01.2013 - 07.2024
- Delivered customer service with consistent professionalism and responsiveness.
- Identified and leveraged market share growth opportunities through targeted pricing initiatives.
- proactively maximize cross-selling opportunities when engaging clients
- Source and refer potential leads to clients
- Contribute to the culture of excellence, forge mutually beneficial relations and utilize feedback obtained accordingly
- Respond promptly and professionally to clients to ensure they receive exceptional customer service
- Inform and educate customers on existing customer services
- Plan and provide administrative support in alignment with key performance objectives
- Educate customers on existing products to retain their usage of said products and increase sales revenue
- Resolve customer complaints using a resolution system
- Minimize errors on documents by ensuring all information captured is accurate
- Communicate campaign success to increase sales revenue
- Contribute proactively to sales revenue increase campaigns
- Improve service efficiencies through identifying opportunities for improvement
- Demonstrate behavior involvement while reinforcing commitment to organization core values or principles.
- Thoughtfully assess personal performance and drive continuous learning for advancement.
- seeking training for timely correction of improvement areas
Education
National Diploma - Office Management and Technology
Walter Sisulu University
National Senior Certificate - Matric
Nozuko Senior Secondary School
Bank Certificate - undefined
Bank SETA
Regulatory Exam Certificate (RE) - undefined
Moonstone
No Degree - Advance Diploma in Business Management
MANCOSA
East London, South Africa 04.2001 -
Skills
Technical
Microsoft Office (Word, Excel, Outlook, PowerPoint) Internet Explorer, Mozilla Firefox, Google Meet/Hangouts, Zoom, Skype, Microsoft Teams, Slack
Accounting software
Pastel, Quickbooks and Sage Accounting (Intermediate)
Workplace
Able to perform cost analysis and balance reconciliation
Understand accounting standards and possess financial management sills
Skilled at performing trial balances and sorting information
Possess strong organizational skills
Understand and able to apply Bookkeeping key principles
Meticulous and able to audit financial documentation to find discrepancies
Excel at producing detailed and factually correct financial reports
Knowledgeable of working with figures
Section name
- Citizenship
- South African
- Languages
- English and isiXhosa (Multilingual)
- Location
- Mthatha (Open to relocate)
- Driver`s License
- Code 10
- Skills employed
- Customer service
- Reason for leaving
- Obtained a career advancement opportunity
- Clerical support
- Completion of in-service period
Personal Information
- Nationality: South African
- Driving License: Code 10
Timeline
Business Advisor
FNB
08.2024 - Current
Branch Advisor
FIRST NATIONAL BANK
01.2013 - 07.2024
No Degree - Advance Diploma in Business Management
MANCOSA
04.2001 -
Regulatory Exam Certificate (RE) - undefined
Moonstone
Bank Certificate - undefined
Bank SETA
National Senior Certificate - Matric
Nozuko Senior Secondary School
National Diploma - Office Management and Technology
Walter Sisulu University