Andisiwe Mngambi
Administrative
Rode,EC
Summary
Data Capturer supporting public-service administration by verifying application documents, capturing beneficiary information, and validating records for accuracy. Coordinates with applicants across districts, consolidates complaints and reports, and keeps files and databases properly sorted and secured. Delivers reliable data validation, record management, and confidential administrative support in a busy office setting.
Overview
4
4
Certifications
11
11
years of professional experience
Work History
Data Capturer
Office Of The Premier - Bisho
12.2021 - 12.2022
- Manage [number]% of beneficiary records through validation, sorting, and secure file control.
- Process [number] application forms per day from district offices while maintaining accurate intake records.
- Verify application documents and validate submitted data against source records for completeness and accuracy.
- Liaise with applicants to clarify application details and resolve information gaps during review.
- Capture beneficiary information accurately and consolidate complaints, reports, and related data for follow-up.
- Organize records and files securely while supporting office administration and ad hoc duties as needed.
- Coordinate reception support, complaint handling, and call management using planning and time management skills.
Supervisor
Pie City
05.2012 - 01.2018
- Handled [number] daily customer queries by answering business calls and sharing clear product information.
- Prepared daily workflow reports and analyzed operational patterns to highlight process improvements and staff development needs.
- Managed confidential information with discretion while handling sensitive records and supporting routine administrative tasks.
- Negotiated pricing and delivery terms with suppliers to support purchasing decisions and reliable stock availability.
- Monitored staff performance against daily, weekly, and monthly targets while planning workload and supporting timely follow-through.
- Resolved customer complaints and compliments professionally while using root-cause analysis to strengthen service quality and staff motivation.
Customer care intern
Ntabankulu Local Municipality
01.2024
- Directed visitors to the correct department or person and explained municipal procedures and policies clearly.
- Maintained confidentiality when handling customer information and supported reception work with careful record keeping.
- Provided administrative support by maintaining customer files and databases with accurate data capture.
- Processed orders, payments, and service requests while supporting complaint resolution and service request processing.
- Updated doors, signage, and notice boards to keep reception information current and easy to navigate.
Education
Bachelor's Degree - Human Resources Management
University of South Africa
Durban01-2027
Skills
Planning
Organizing
Interpersonal relations
Time and conflict management
Administrative support
Reception operations
Customer query handling
Confidentiality management
Record keeping
Report preparation
Microsoft Excel
Document management
Database entry
Calendar management
Call handling
Complaint resolution
Service request processing
Certification
Advanced Firefighter Training
Timeline
Customer care intern
Ntabankulu Local Municipality
01.2024
Data Capturer
Office Of The Premier - Bisho
12.2021 - 12.2022
Supervisor
Pie City
05.2012 - 01.2018
Bachelor's Degree - Human Resources Management
University of South Africa