Summary
Overview
Work History
Education
Skills
reference
Timeline
Generic

Andisiwe Jama

Social Media Administrator
Cape Town,Western Cape

Summary

Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals. Thorough team contributor with strong organizational capabilities. Experience in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

15
15
years of professional experience
3
3
years of post-secondary education
4
4
Languages

Work History

Customer Experience/Social Media Administrator

Wonderabag
Muizenberg
09.2023 - Current
  • Communication and marketing skills to act at the contact point between internal team members and clients
  • Client relationship management skills to maintain professional communication with customers and maintain a high level of customer satisfaction
  • Budgeting, bookkeeping and planning skills and knowledge of associated computer software
  • Quality assurance skills to maintain company quality standards of product and services
  • Time management and prioritization skills to ensure efficient functioning of schedules and office systems
  • Managed approximately 30 incoming calls, emails per day from customers. and maintaining social media pages with the Meta business suits by responding to customer queries and comments via emails, WhatsApp, Facebook, and Instagram.
  • Developing and posting interactive content that encourages participation and the development of user-generated content to ensure that the community is achieving its objectives.
  • Created brand recognition by managing the content, design, and effectiveness of social media accounts.
  • Developing and managing the daily/weekly planning, scheduling, tracking and prioritization of marketing and social media projects.
  • Ensuring all projects are delivered on time and within budget.

Senior Customer Service Advisor

British Gas Campaign Capita
Matland
09.2021 - 09.2023
  • Prepares monthly and bi-monthly utility bills and other related bills and notices including final bills, past due notices, 48-hour shut-off warning notices, and shutoffs
  • Processes new or cancelled accounts, meter changes, or other similar utility billing activities as required
  • Serves as key liaison with outside billing vendors to ensure that billings are accurate and are processed expeditiously
  • Receives and responds to staff and customer queries on billings, meter readings and other customer service issues
  • Researches, interprets, and analyses account history to resolve billing questions on meter readings
  • Handles customer questions and/or complaints in an efficient and friendly manner
  • Resolves problems requiring immediate attention and verifies that underlying systematic or process issues have been addressed
  • Prepares month-end closing and adjustment entries; account reconciliations; month-end reporting, as required
  • Supporting customers who cannot afford to top up on their prepayment meter, discussing credit advances and agreeing debt recovery rates
  • Taking ownership of customers who are off supply for gas and electric and working with support staff to arrange for emergency engineer attendance
  • Successfully addressing customer energy consumption concerns, explaining consumption and energy efficiency measures that can help customers lower their bills
  • Resolving complaints at first contact where possible, relating to billing errors, failed metering appointments etc
  • Discussing customer vulnerability, priority service register and providing appropriate solutions/sign posting
  • Gaining customer agreement for Smart meter installation and working to targets associated with this
  • Identifying interest for added value aspects e.g., converting single fuel customers for dual fuel and promoting additional services such as boiler cover

Personal Banker

Direct Axis
Diep River
02.2019 - 04.2021
  • Selling loans to the customer, servicing the existing customers, calculating their account settlement
  • Manage client bank accounts, including opening and closing accounts, and overseeing transactions
  • Resolve client queries and complaints
  • Recommend and explain banking services and products to clients based on their needs
  • Present and sell banking services and products to existing and prospective clients
  • Managed approximately 100 incoming calls and emails per day from customers.

Branch Coordinator

RBS Insurance Brokers
Kenilworth
10.2018 - 03.2019
  • Understand the intricate working functionalities of the branch and the services offered
  • Liaise with head office and the branch manager to implement new policies, procedures, and initiatives being run by head office throughout the various branches
  • Prepare branch performance reports for management
  • Ensure that all receipts and expenditure reports are sent to the head office monthly
  • Deal with all incoming and outgoing posts to the branch
  • Forward any bills to the head office to be paid by the finance department or relevant team
  • Keep track of new initiatives that are running and report on their performance and success within the branch
  • Assist the branch manager with the preparation of any and all reports as required
  • Liaise with the head office to problem-solve technical and internal function issues
  • Submit workers' time sheets or clock cards for weekly or monthly payroll
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.

Receptionist and Recruiter

ETAFENI YOUTH CENTRE
Muizenberg
01.2010 - 09.2010
  • Email CVs for candidates, Filling, Invoicing, and Faxing, Answering the phone, liaising with Service providers, liaising with company for employment opportunities, Organizing transportation for interviews and outings
  • Identifying future hiring needs and developing job descriptions and specifications
  • Collaborating with department managers to compile a consistent list of requirements
  • Attracting suitable candidates through databases, online employment forums, social media, etc
  • Conducting interviews and sorting through applicants to fill open positions
  • Assessing applicants' knowledge, skills, and experience to best suit open
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.
  • Completing paperwork for new hires
  • Promoting the company's reputation and attractiveness as a good employment opportunity
  • Managing internship programs
  • Keeping up-to-date on current employment legislation and regulations and enforcing them within the company
  • Providing recruitment reports to team managers
  • Managed approximately 50 incoming calls, emails and faxes per day from customers.

Education

High School Diploma -

Lukhanyo High School
Indwe
01.2006 - 12.2006

Some College (No Degree) - Financial Management

False Bay College
Mitchelsplain
01.2012 - 12.2013

Some College (No Degree) - Labor Relation

Alison
Home
05.2023 - 07.2023

Payroll Certificate - Payroll Process and Payroll accounting course

Alison
Home
06.2023 - 08.2023

Skills

  • Excel

  • Power point

  • Word

  • SAP Portal

  • Event promotion

  • Hashtag research

  • Performance reporting

  • Brand awareness

reference

  • Available upon request

Timeline

Customer Experience/Social Media Administrator

Wonderabag
09.2023 - Current

Payroll Certificate - Payroll Process and Payroll accounting course

Alison
06.2023 - 08.2023

Some College (No Degree) - Labor Relation

Alison
05.2023 - 07.2023

Senior Customer Service Advisor

British Gas Campaign Capita
09.2021 - 09.2023

Personal Banker

Direct Axis
02.2019 - 04.2021

Branch Coordinator

RBS Insurance Brokers
10.2018 - 03.2019

Some College (No Degree) - Financial Management

False Bay College
01.2012 - 12.2013

Receptionist and Recruiter

ETAFENI YOUTH CENTRE
01.2010 - 09.2010

High School Diploma -

Lukhanyo High School
01.2006 - 12.2006
Andisiwe JamaSocial Media Administrator
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