Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals. Thorough team contributor with strong organizational capabilities. Experience in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
Customer Experience/Social Media Administrator
Wonderabag
Muizenberg
09.2023 - Current
Communication and marketing skills to act at the contact point between internal team members and clients
Client relationship management skills to maintain professional communication with customers and maintain a high level of customer satisfaction
Budgeting, bookkeeping and planning skills and knowledge of associated computer software
Quality assurance skills to maintain company quality standards of product and services
Time management and prioritization skills to ensure efficient functioning of schedules and office systems
Managed approximately 30 incoming calls, emails per day from customers. and maintaining social media pages with the Meta business suits by responding to customer queries and comments via emails, WhatsApp, Facebook, and Instagram.
Developing and posting interactive content that encourages participation and the development of user-generated content to ensure that the community is achieving its objectives.
Created brand recognition by managing the content, design, and effectiveness of social media accounts.
Developing and managing the daily/weekly planning, scheduling, tracking and prioritization of marketing and social media projects.
Ensuring all projects are delivered on time and within budget.
Senior Customer Service Advisor
British Gas Campaign Capita
Matland
09.2021 - 09.2023
Prepares monthly and bi-monthly utility bills and other related bills and notices including final bills, past due notices, 48-hour shut-off warning notices, and shutoffs
Processes new or cancelled accounts, meter changes, or other similar utility billing activities as required
Serves as key liaison with outside billing vendors to ensure that billings are accurate and are processed expeditiously
Receives and responds to staff and customer queries on billings, meter readings and other customer service issues
Researches, interprets, and analyses account history to resolve billing questions on meter readings
Handles customer questions and/or complaints in an efficient and friendly manner
Resolves problems requiring immediate attention and verifies that underlying systematic or process issues have been addressed
Prepares month-end closing and adjustment entries; account reconciliations; month-end reporting, as required
Supporting customers who cannot afford to top up on their prepayment meter, discussing credit advances and agreeing debt recovery rates
Taking ownership of customers who are off supply for gas and electric and working with support staff to arrange for emergency engineer attendance
Successfully addressing customer energy consumption concerns, explaining consumption and energy efficiency measures that can help customers lower their bills
Resolving complaints at first contact where possible, relating to billing errors, failed metering appointments etc
Discussing customer vulnerability, priority service register and providing appropriate solutions/sign posting
Gaining customer agreement for Smart meter installation and working to targets associated with this
Identifying interest for added value aspects e.g., converting single fuel customers for dual fuel and promoting additional services such as boiler cover
Personal Banker
Direct Axis
Diep River
02.2019 - 04.2021
Selling loans to the customer, servicing the existing customers, calculating their account settlement
Manage client bank accounts, including opening and closing accounts, and overseeing transactions
Resolve client queries and complaints
Recommend and explain banking services and products to clients based on their needs
Present and sell banking services and products to existing and prospective clients
Managed approximately 100 incoming calls and emails per day from customers.
Branch Coordinator
RBS Insurance Brokers
Kenilworth
10.2018 - 03.2019
Understand the intricate working functionalities of the branch and the services offered
Liaise with head office and the branch manager to implement new policies, procedures, and initiatives being run by head office throughout the various branches
Prepare branch performance reports for management
Ensure that all receipts and expenditure reports are sent to the head office monthly
Deal with all incoming and outgoing posts to the branch
Forward any bills to the head office to be paid by the finance department or relevant team
Keep track of new initiatives that are running and report on their performance and success within the branch
Assist the branch manager with the preparation of any and all reports as required
Liaise with the head office to problem-solve technical and internal function issues
Submit workers' time sheets or clock cards for weekly or monthly payroll
Managed approximately 30 incoming calls, emails and faxes per day from customers.
Receptionist and Recruiter
ETAFENI YOUTH CENTRE
Muizenberg
01.2010 - 09.2010
Email CVs for candidates, Filling, Invoicing, and Faxing, Answering the phone, liaising with Service providers, liaising with company for employment opportunities, Organizing transportation for interviews and outings
Identifying future hiring needs and developing job descriptions and specifications
Collaborating with department managers to compile a consistent list of requirements
Attracting suitable candidates through databases, online employment forums, social media, etc
Conducting interviews and sorting through applicants to fill open positions
Assessing applicants' knowledge, skills, and experience to best suit open
Managed approximately 30 incoming calls, emails and faxes per day from customers.
Completing paperwork for new hires
Promoting the company's reputation and attractiveness as a good employment opportunity
Managing internship programs
Keeping up-to-date on current employment legislation and regulations and enforcing them within the company
Providing recruitment reports to team managers
Managed approximately 50 incoming calls, emails and faxes per day from customers.
Education
High School Diploma -
Lukhanyo High School
Indwe
01.2006 - 12.2006
Some College (No Degree) - Financial Management
False Bay College
Mitchelsplain
01.2012 - 12.2013
Some College (No Degree) - Labor Relation
Alison
Home
05.2023 - 07.2023
Payroll Certificate - Payroll Process and Payroll accounting course
Alison
Home
06.2023 - 08.2023
Skills
Excel
Power point
Word
SAP Portal
Event promotion
Hashtag research
Performance reporting
Brand awareness
reference
Available upon request
Timeline
Customer Experience/Social Media Administrator
Wonderabag
09.2023 - Current
Payroll Certificate - Payroll Process and Payroll accounting course
Alison
06.2023 - 08.2023
Some College (No Degree) - Labor Relation
Alison
05.2023 - 07.2023
Senior Customer Service Advisor
British Gas Campaign Capita
09.2021 - 09.2023
Personal Banker
Direct Axis
02.2019 - 04.2021
Branch Coordinator
RBS Insurance Brokers
10.2018 - 03.2019
Some College (No Degree) - Financial Management
False Bay College
01.2012 - 12.2013
Receptionist and Recruiter
ETAFENI YOUTH CENTRE
01.2010 - 09.2010
High School Diploma -
Lukhanyo High School
01.2006 - 12.2006
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