Andile Sanele Nxele
Senior Program Analyst - EIT
Lamontville,KZN
Summary
Results-driven Senior Program Analyst with proven expertise in analyzing program performance data and implementing process improvements. Known for attention to detail and strong multitasking abilities, driving operational efficiency and enhancing team collaboration.
Overview
4
4
years of professional experience
Work History
Senior Program Analyst
WNS Global Services
12.2022 - Current
- Analyzed program performance data to identify trends and recommend process improvements.
- Developed and maintained project documentation to ensure clarity and alignment among stakeholders.
- Collaborated with cross-functional teams to implement strategic initiatives that enhanced operational efficiency.
- Evaluated risks and devised mitigation strategies to support successful project outcomes.
- Maintained regulatory compliance across all aspects of program operations, mitigating potential risks associated with noncompliance.
- Prioritized tasks effectively based on criticality factors such as deadline proximity or impact level, ensuring optimal resource utilization.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
Desktop Support Engineer
Odirile IT Holdings
03.2022 - 11.2022
- Provided technical support for hardware and software issues, enhancing user satisfaction and productivity.
- Diagnosed and resolved desktop system malfunctions using remote troubleshooting tools and techniques.
- Configured and deployed new computer systems, ensuring optimal performance for end-users.
- Conducted regular maintenance on desktop systems to prevent downtime and maintain operational efficiency.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Configured hardware, devices, and software to set up work stations for employees.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
Education
N+ Comptia - Information And Communication Technology
CTU Training Solutions
Durban, South Africa 04.2001 -
MCSA, MCP, MCSE (Microsoft Certificates) - Information And Computer Systems
Broadband College of Technology
Durban, South Africa 04.2001 -
Computer Systems Networking And Telecommunications - Computer Networking
University of South Africa
Florida Glen, South Africa 04.2001 -
Skills
Strategic planning
Policy analysis
Requirements analysis
Software development
Business intelligence
Teamwork
Teamwork and collaboration
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Multitasking
Multitasking Abilities
Task prioritization
Self motivation
Operations management
Timeline
Senior Program Analyst
WNS Global Services
12.2022 - Current
Desktop Support Engineer
Odirile IT Holdings
03.2022 - 11.2022
N+ Comptia - Information And Communication Technology
CTU Training Solutions
04.2001 -
MCSA, MCP, MCSE (Microsoft Certificates) - Information And Computer Systems
Broadband College of Technology
04.2001 -
Computer Systems Networking And Telecommunications - Computer Networking
University of South Africa
04.2001 -