MS Office Packages
Andile Sandra Sima
Medical Receptionist
Pretoria,Gauteng
Summary
Professional and friendly Medical Receptionist with more than 3 years experience in a healthcare environment who works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records, front desk management and billing and coding. Detail-oriented team player with strong organizational skills, handled multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Medical Receptionist / Secretary
Dr. M.A Hlabisa Inc.
07.2020 - 01.2023
- Ensured optimal use of hospital resources by tracking inventory levels and submitting supply orders when needed.
- Enhanced patient satisfaction by efficiently managing front desk operations and addressing inquiries in timely manner.
- Contributed to positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Assisted in maintaining safe environment for patients and staff by following infection control protocols and reporting potential hazards.
- Supported practice growth by promoting available services through marketing materials displayed in reception area or provided during phone conversations with prospective clients.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Invoiced patients accurately in line with charging guidelines.
- Managed office bookkeeping with insurance billing and patient payments.
- Performed various administrative tasks by filing, copying and faxing documents.
- Assisted with medical coding and billing tasks.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Handled daily scheduling tasks and provided administrative support for entire practice.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Provided compassionate customer service, creating welcoming atmosphere for patients and their families.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
Lab Admin Clerk
Ampath Trust
07.2016 - 02.2018
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to correct recipients in timely manner.
- Contributed to success of projects by conducting thorough research and compiling relevant information for use by team members.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Interacted with customers by phone, email, or in-person to provide information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
Sales / Admin Clerk
Foschini Group - Foschini Store
05.2009 - 11.2013
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to correct recipients in timely manner.
- Strengthened relationships with vendors by maintaining open lines of communication and addressing concerns promptly.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Maintained professional atmosphere within office setting through effective communication skills and polished presentation abilities.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Assisted in financial tasks such as invoicing, budget tracking, and expense report processing for optimal fiscal management.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
Education
Computer Certificate - 2010 Windows XP Modules - Computer And Information Sciences
South Coast Computer Solutions
Port Shepstone, South Africa 02.2011 - 06.2011
National Senior Certificate - Grade 12
Luthuli High School
Port Shepstone, South Africa 01.2003 - 12.2007
Skills
Appointment Management
undefinedSoftware
Meditech
Elixir live
EMD system
Timeline
Medical Receptionist / Secretary
Dr. M.A Hlabisa Inc.
07.2020 - 01.2023
Lab Admin Clerk
Ampath Trust
07.2016 - 02.2018
Computer Certificate - 2010 Windows XP Modules - Computer And Information Sciences
South Coast Computer Solutions
02.2011 - 06.2011
Sales / Admin Clerk
Foschini Group - Foschini Store
05.2009 - 11.2013
National Senior Certificate - Grade 12
Luthuli High School
01.2003 - 12.2007
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