Summary

Overview

Work History

Education

Skills

Software

Timeline

Andile Sandra Sima

Medical Receptionist

Pretoria,Gauteng

Summary

Professional and friendly Medical Receptionist with more than 3 years experience in a healthcare environment who works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records, front desk management and billing and coding. Detail-oriented team player with strong organizational skills, handled multiple projects simultaneously with a high degree of accuracy.

Overview

years of professional experience

years of post-secondary education

Languages

Work History

Medical Receptionist / Secretary

Dr. M.A Hlabisa Inc.

07.2020 - 01.2023

Ensured optimal use of hospital resources by tracking inventory levels and submitting supply orders when needed.
Enhanced patient satisfaction by efficiently managing front desk operations and addressing inquiries in timely manner.
Contributed to positive work environment by collaborating effectively with colleagues and supporting team initiatives.
Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
Assisted in maintaining safe environment for patients and staff by following infection control protocols and reporting potential hazards.
Supported practice growth by promoting available services through marketing materials displayed in reception area or provided during phone conversations with prospective clients.
Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
Managed multi-line phone system and pleasantly greeted patients.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Maintained current and accurate medical records for patients.
Helped patients complete necessary medical forms and documentation.
Invoiced patients accurately in line with charging guidelines.
Managed office bookkeeping with insurance billing and patient payments.
Performed various administrative tasks by filing, copying and faxing documents.
Assisted with medical coding and billing tasks.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Handled daily scheduling tasks and provided administrative support for entire practice.
Organized and maintained patient chart filing system to promote quick data finding for staff.
Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
Provided compassionate customer service, creating welcoming atmosphere for patients and their families.
Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.

Lab Admin Clerk

Ampath Trust

07.2016 - 02.2018

Enhanced office organization with regular maintenance of files, records, and supplies inventory.
Processed mail accurately and efficiently, ensuring that all correspondence was distributed to correct recipients in timely manner.
Contributed to success of projects by conducting thorough research and compiling relevant information for use by team members.
Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
Improved customer satisfaction by promptly answering inquiries and providing accurate information.
Interacted with customers by phone, email, or in-person to provide information.
Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Maintained filing system and organized customer documents for easy retrieval of information.

Sales / Admin Clerk

Foschini Group - Foschini Store

05.2009 - 11.2013

Processed mail accurately and efficiently, ensuring that all correspondence was distributed to correct recipients in timely manner.
Strengthened relationships with vendors by maintaining open lines of communication and addressing concerns promptly.
Enhanced office organization with regular maintenance of files, records, and supplies inventory.
Maintained professional atmosphere within office setting through effective communication skills and polished presentation abilities.
Improved customer satisfaction by promptly answering inquiries and providing accurate information.
Assisted in financial tasks such as invoicing, budget tracking, and expense report processing for optimal fiscal management.
Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.

Education

Computer Certificate - 2010 Windows XP Modules - Computer And Information Sciences

South Coast Computer Solutions

Port Shepstone, South Africa

02.2011 - 06.2011

National Senior Certificate - Grade 12

Luthuli High School

Port Shepstone, South Africa

01.2003 - 12.2007

Skills

Appointment Management

Front Desk Operations

Problem-solving abilities

Time Management

Analytical Thinking

Records Management

Payment Collection

Microsoft Office

Office Administration

Telephone Etiquette

Medical billing and coding

Patient Scheduling