Andile Luyanda Ngidi
Retail Assistant
Germiston
Summary
Dynamic professional with a proven track record at Norman Goodfellows and Wash My Ride Carwash, excelling in customer engagement and inventory tracking. Leveraged patience and empathy to enhance customer satisfaction, while driving team performance and business growth. Skilled in multitasking and product merchandising, consistently achieving and surpassing set goals.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
5
5
Languages
Work History
Retail Assistant
Norman Goodfellows
Fourways Sandton
06.2024 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Resolved customer complaints professionally, maintaining a positive brand image.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Assisted in training new employees, contributing to the development of a knowledgeable workforce.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
- Maintained an organized backroom for easy access to stock when replenishing shelves.
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
Manager
Wash My Ride Carwash
01.2022 - 05.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved marketing to attract new customers and promote business.
- Cross-trained existing employees to maximize team agility and performance.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Education
No Degree - General Studies
Dawnview High School
Germiston, South Africa 01.2025 - 12.2025
Skills
Customer service
Customer assistance
Patience and empathy
Inventory tracking
Multitasking
Product merchandising
Order processing
Customer engagement
Order fulfillment
Product restocking
Warehouse coordination
Friendly and helpful
reading
The reason why i like reading is because i love empowering myself and gaining knowledge that i can use to improve myself as a person and also improve my everyday lives also rad about business ,politics and history , in order to know more about whats happening in our countries affairs and how money is pumped into our communities and also know where we come from
Timeline
No Degree - General Studies
Dawnview High School
01.2025 - 12.2025
Retail Assistant
Norman Goodfellows
06.2024 - Current
Manager
Wash My Ride Carwash
01.2022 - 05.2024
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