Summary
Overview
Work History
Education
Skills
Timeline
Languages
Generic

Andile Gladys Khoza

Administration
14 Signal Road Ladysmith

Summary

Organized and reliable administrative professional with strong focus on efficiency and precision. Skilled in managing office tasks, coordinating schedules, and maintaining records with accuracy. Known for strong teamwork and adaptability, ensuring seamless operations and achieving desired outcomes. Proficient in using office software and communication tools, always ready to support team goals and respond to changing needs.

Overview

13
13
years of professional experience
3
3
Languages

Work History

Administration Clerk

Alfred Duma Local Municipality
11.2018 - Current
  • capturing of meter audit stats
  • Handled incoming phone calls and answered questions from callers.
  • Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Input data into spreadsheets and databases.
  • Created and maintained detailed records of all office activities.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Documented all [Type] contract paperwork, expenses, and resource utilization for accurate and compliant recordkeeping.
  • Served as a reliable resource for colleagues seeking assistance with administrative tasks or office equipment troubleshooting needs.

Customer Service Officer

Alfred Duma Local Municipality
11.2013 - 10.2018
  • Assisted call-in customers with questions and orders.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.

Receptionist

Alfred Duma Local Muncipality
10.2012 - 11.2013
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.

Education

Management Assistance

Majuba FET College
Newcastle, South Africa
04.2001 -

High School Diploma -

Windsor Secondary School
Ladysmith, South Africa
04.2001 -

Skills

Data entry proficiency

Timeline

Administration Clerk

Alfred Duma Local Municipality
11.2018 - Current

Customer Service Officer

Alfred Duma Local Municipality
11.2013 - 10.2018

Receptionist

Alfred Duma Local Muncipality
10.2012 - 11.2013

Management Assistance

Majuba FET College
04.2001 -

High School Diploma -

Windsor Secondary School
04.2001 -

Languages

English
Bilingual or Proficient (C2)
Xhosa
Bilingual or Proficient (C2)
isizulu
Bilingual or Proficient (C2)

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Andile Gladys KhozaAdministration