Andile Gladys Khoza
Administration
14 Signal Road Ladysmith
Summary
Organized and reliable administrative professional with strong focus on efficiency and precision. Skilled in managing office tasks, coordinating schedules, and maintaining records with accuracy. Known for strong teamwork and adaptability, ensuring seamless operations and achieving desired outcomes. Proficient in using office software and communication tools, always ready to support team goals and respond to changing needs.
Overview
13
13
years of professional experience
3
3
Languages
Work History
Administration Clerk
Alfred Duma Local Municipality
11.2018 - Current
- capturing of meter audit stats
- Handled incoming phone calls and answered questions from callers.
- Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Input data into spreadsheets and databases.
- Created and maintained detailed records of all office activities.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Documented all [Type] contract paperwork, expenses, and resource utilization for accurate and compliant recordkeeping.
- Served as a reliable resource for colleagues seeking assistance with administrative tasks or office equipment troubleshooting needs.
Customer Service Officer
Alfred Duma Local Municipality
11.2013 - 10.2018
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
Receptionist
Alfred Duma Local Muncipality
10.2012 - 11.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Education
Management Assistance
Majuba FET College
Newcastle, South Africa 04.2001 -
High School Diploma -
Windsor Secondary School
Ladysmith, South Africa 04.2001 -
Skills
Data entry proficiency
Appointment scheduling
Document control
Information processing
Telephone etiquette
File organization
Interpersonal and written communication
Paperwork and documentation
Data entry
Customer communication
Word processing
Document management
Schedule oversight
Database maintenance
Telephone reception
Scheduling appointments
Meeting coordination
Report preparation
Professional relationship building
Record keeping
Meeting preparations
Administrative support
Administrative tasks
File maintenance
File and database management
Spreadsheet development
Timeline
Administration Clerk
Alfred Duma Local Municipality
11.2018 - Current
Customer Service Officer
Alfred Duma Local Municipality
11.2013 - 10.2018
Receptionist
Alfred Duma Local Muncipality
10.2012 - 11.2013
Management Assistance
Majuba FET College
04.2001 -
High School Diploma -
Windsor Secondary School
04.2001 -
Languages
English
Bilingual or Proficient (C2)
Xhosa
Bilingual or Proficient (C2)
isizulu
Bilingual or Proficient (C2)