Andile Zamaswazi Kubheka
Events Manager
Johannesburg
Summary
Proven leader in event management at Ultimate Training Consultants, adept in project oversight, administration and team motivation, significantly enhancing client satisfaction through tailored solutions and efficient resource allocation. Excelled in vendor negotiations and crisis management, fostering robust supplier relations and streamlining operations for notable efficiency gains.
Overview
16
16
years of professional experience
Work History
Events Manager
Ultimate Training Consultants
Johannesburg
06.2021 - 02.2023
- Delivered exceptional customer service to attendees, addressing concerns promptly and professionally.
- Increased client satisfaction by delivering tailored events that met their unique objectives and preferences.
- Skillfully negotiated contracts with venues, saving clients money while maintaining high-quality standards for events spaces.
- Selected and ordered refreshments, decor and event materials.
- Led cross-functional teams in the execution of successful events, fostering collaboration and communication among all stakeholders.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Maintained strict safety protocols at all times, mitigating potential risks to attendees during large-scale gatherings.
- Ensured smooth event transition with thorough pre-event walkthroughs and detailed day-of coordination efforts.
- Streamlined event operations for improved efficiency and cost-effectiveness through comprehensive logistical management.
- Managed budgets effectively, optimizing allocation of resources to maximize event impact.
- Enhanced attendee experience by meticulously planning and executing engaging event agendas.
- Coordinated travel and accommodations for event attendees.
- Created detailed timelines and budgets for events to meet all deadlines.
Sales Consultant
Virgin Active
Johannesburg, South Africa
12.2010 - 04.2013
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
- Stayed knowledgeable on latest [Product or Service] innovations and technological advancements through continuous training.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
Freight Sales Representative
Gojo Cargo
Johannesburg
08.2007 - 11.2010
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Achieved or exceeded company-defined sales quotas.
- Met existing customers to review current services and expand sales opportunities.
- Attended monthly sales meetings and quarterly sales trainings.
- Negotiated prices, terms of sales and service agreements.
Receptionist
Virgin Active Melrose Arch
Johannesburg, South Africa
01.2007 - 06.2007
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Education
No Degree -
Glenvista High School
Johannesburg 04.2001 -
Skills
Travel Arrangements
Registration management
Onsite Execution
Team leadership and supervision
File Management
Project Management
Deadline Management
Crisis Management
Supplier Relations
Vendor and contract negotiations
Project Oversight
Team Leadership and Motivation
Timeline
Events Manager
Ultimate Training Consultants
06.2021 - 02.2023
Sales Consultant
Virgin Active
12.2010 - 04.2013
Freight Sales Representative
Gojo Cargo
08.2007 - 11.2010
Receptionist
Virgin Active Melrose Arch
01.2007 - 06.2007
No Degree -
Glenvista High School
04.2001 -