Andile Zibuse Nene
Merchandiser
Pietermaritzburg,KZN
Summary
Dynamic hospitality professional with a National Degree in Ecotourism Management and extensive hands-on experience in guest relations, event coordination, and bar service. Recognized for crafting memorable guest experiences while ensuring seamless operations in fast-paced environments. Strong interpersonal skills, combined with a commitment to sustainability, foster positive relationships with clients and colleagues. Passionate about delivering exceptional service that aligns with eco-friendly practices and promotes responsible tourism, contributing to guest satisfaction and environmental stewardship.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Machendiser
FG KNIGHT
11.2024 - Current
- Effectively participated in cross-team strategizing efforts to achieve optimal goals.
- Worked in accordance with company values to achieve future goals.
Head Bar tender
Saki Sushi Sport Bar
11.2021 - 12.2023
- Managed bar service during peak periods, serving up to 200 customers per shift
- Assisted guests with menu recommendations and special requests, ensuring a friendly atmosphere
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Conducted regular staff meetings to discuss performance goals, share feedback, and foster teamwork among employees.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Closed out cash register and prepared cashier report at close of business.
Receptionist
Msunduzi Maritzburg Association
02.2021 - 06.2023
- Promoted a positive public image for the company and worked to control the dissemination of information.
- Coordinated “Art in the Park” exhibitions, liaising with artists and suppliers.
- Maintained event calendars, generated marketing content for online platforms, and managed visitor enquiries.
- Performed general office duties: filing, scanning, invoicing, minute-taking, and reception coverage.
- Resolved customer complaints and upheld Batho Pele principles in all interactions
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Education
National Degree - Hospitality, Ecotourism management
Durban University of Technology
Pietermaritzburg, KwaZulu Natal06-2023
National Diploma in Ecotourism Management - Tourism And Hospitality Management
Durban University of Technology
Pietermaritzburg, South Africa 04.2001 -
Matric - Humanities
Kwapata Secondary School
Pietermaritzburg, KwaZulu Natal12.2013
Skills
Supportive interpersonal skills
Effective team collaboration
Skilled in digital tools
Customer engagement
Team leadership
Time management
Flexible and adaptable
Microsoft Office proficiency
Organization and time management
Effective supervision
Excellent communication
References
- Mr, S. Khathi, Supervisor, Msunduzi PMB Tourism Association
Tell:033 345 1348
- Mrs M. Ngubane Event Organiser, Tourism KwaZulu-Natal
Tell: 071 324 5640
- Mr kellin, Sushi sport bar Manager
Tell:074 466 7546
Timeline
Machendiser
FG KNIGHT
11.2024 - Current
Head Bar tender
Saki Sushi Sport Bar
11.2021 - 12.2023
Receptionist
Msunduzi Maritzburg Association
02.2021 - 06.2023
National Diploma in Ecotourism Management - Tourism And Hospitality Management
Durban University of Technology
04.2001 -
National Degree - Hospitality, Ecotourism management
Durban University of Technology
Matric - Humanities
Kwapata Secondary School