Andile Zibuse Nene
Merchandiser
Pietermaritzburg,KZN
Summary
Dynamic hospitality professional with a National Degree in Ecotourism Management and extensive hands-on experience in guest relations, event coordination, and bar service. Recognized for crafting memorable guest experiences while ensuring seamless operations in fast-paced environments. Strong interpersonal skills, combined with a commitment to sustainability, foster positive relationships with clients and colleagues. Passionate about delivering exceptional service that aligns with eco-friendly practices and promotes responsible tourism, contributing to guest satisfaction and environmental stewardship.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Machendiser
FG KNIGHT
11.2024 - Current
- Effectively participated in cross-team strategizing efforts to achieve optimal goals.
- Worked in accordance with company values to achieve future goals.
Head Bar tender
Saki Sushi Sport Bar
11.2021 - 12.2023
- Managed bar service during peak periods, serving up to 200 customers per shift
- Assisted guests with menu recommendations and special requests, ensuring a friendly atmosphere
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Conducted regular staff meetings to discuss performance goals, share feedback, and foster teamwork among employees.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Closed out cash register and prepared cashier report at close of business.
Receptionist
Msunduzi Maritzburg Association
02.2021 - 06.2023
- Promoted a positive public image for the company and worked to control the dissemination of information.
- Coordinated “Art in the Park” exhibitions, liaising with artists and suppliers.
- Maintained event calendars, generated marketing content for online platforms, and managed visitor enquiries.
- Performed general office duties: filing, scanning, invoicing, minute-taking, and reception coverage.
- Resolved customer complaints and upheld Batho Pele principles in all interactions
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Education
National Degree - Hospitality, Ecotourism management
Durban University of Technology
Pietermaritzburg, KwaZulu Natal06-2023
National Diploma in Ecotourism Management - Tourism And Hospitality Management
Durban University of Technology
Pietermaritzburg, South Africa 04.2001 -
Matric - Humanities
Kwapata Secondary School
Pietermaritzburg, KwaZulu Natal12.2013
Skills
Supportive interpersonal skills
References
- Mr, S. Khathi, Supervisor, Msunduzi PMB Tourism Association
Tell:033 345 1348
- Mrs M. Ngubane Event Organiser, Tourism KwaZulu-Natal
Tell: 071 324 5640
- Mr kellin, Sushi sport bar Manager
Tell:074 466 7546
Timeline
Machendiser
FG KNIGHT
11.2024 - Current
Head Bar tender
Saki Sushi Sport Bar
11.2021 - 12.2023
Receptionist
Msunduzi Maritzburg Association
02.2021 - 06.2023
National Diploma in Ecotourism Management - Tourism And Hospitality Management
Durban University of Technology
04.2001 -
National Degree - Hospitality, Ecotourism management
Durban University of Technology
Matric - Humanities
Kwapata Secondary School
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