Andile Tonga
A
Bizana
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Personable Assistant Branch Manager skilled at providing empowering team leadership while ensuring efficient and productive branch operations.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Assistant Branch Manager
Capitec Bank
03.2022 - Current
- Working with people, Learning and researching, Leading and supervising, Achieving personal work goals and objectives, Deciding and initiating Action, Coping with pressures and setbacks, Identifying discrepancies in the branch and action them, Identify material needed for the performance of the branch, Enrolling and training of new employees, Manage the branch, serve clients and executes operational plans.
- Problem Solving - Assessing and identifying the root causes to poor performance on a specific area and formulating possible plan of action to ensure that the shortcomings are properly addressed as a result the expected outcome is achieved. Holding team members accountable for their own delivery on the agreed plan of action.
- Branch Maintenance- Overseeing branch maintenance issues and ensuring that all devices are up and running at all times to ensure a smooth client service experience. Also ensuring that the branch equipment is on acceptable standard for a healthy working environment.
Sales/Service consultant
Capitec Bank
07.2018 - 02.2022
- Delivering results and meeting customer expectations, Following instructions and procedures, Relating and networking, Persuading and influencing, Adhering to principles and values, Presenting and Communicating Information
Education
BSc Honours in Botany -
Walter Sisulu University
01.2016 - 05.2017
BSc in Biological Sciences - undefined
Walter Sisulu University
01.2011 - 05.2015
Senior Certificate - undefined
Langa Senior Secondary School
01.2010 - 05.2010
Skills
- Staff Management
- Sales expertise
- Staff Development
- Customer Service
- Strong team-builder
- Proficient in MS Office
- Work Prioritization
- Coaching and Mentoring
- Shift Scheduling
- Team Player
- Excellent time management skills
- Team Supervision
Teamwork
I work in an environment of working in teams to achieve the branch required objectives. I always make sure that I play my part and contribute accordingly, while I also take the opportunity to learn from others. I never shy away from extending a helping hand to my peers when it will assist the team improve productivity and maximize results.
Creativity
Ability to identify gaps and effectively come up with different action plans to improve performance. This requires thinking out of the box and coming up with new ways of improving business as the industry is ever evolving and so does our clientele.
Professionalism
The discipline of research writing and report analysis has taught me to be cautious and thorough in analyzing performance and also be quick to formulate actions that will help the team adapt to new challenges and deliver results.
Leadership Experience
I take charge of the branch when the manager is not at work, and I also assist in day to day running of the branch. I am mostly responsible for on-boarding of new employees, and also coaching existing staff to make sure that they meet the required performance standards and also be fully competent on their jobs. I am also expected to contribute towards team targets - leading from the front. Handling client complaints is part of my job profile, where I have to make sure that we minimize complaints through excellent service and also do service recovery where we may have missed the mark. Making sure that the branch infrastructure is always up and running also assists in maintaining great service standards. This means that faulty equipment must be reported on time and follow up with the relevant departments is vital to prompt resolution of queries.
Accountability
My 5 years of retail industry experience has taught me to be responsible for day to day branch activities, always account for my own performance and always ensure that client service is always on the acquired best level. Always account and take responsibility for not delivering to the set expectations.
References
- Mr Banzi Mabaso, Branch Manager, Capitec Bank, 078 601 9895, Mabaso078@gmail.com
- Mr Mongezi Khofana, Branch Manager (Mentor), Capitec Bank, 076 890 2360 / 021 940 8418, mckhofana@gmail.com
- Mr Luyanda Ndlebe, Regional Manager, Capitec Bank,074 935 5018,luyandandlebe@capitecbank,co.za
- Ms BP Bebula, Former Branch Manager, Capitec Bank Limited, 072 598 9499 / 0625353145, bpbebula@gmail.com
Timeline
Assistant Branch Manager
Capitec Bank
03.2022 - Current
Sales/Service consultant
Capitec Bank
07.2018 - 02.2022
BSc Honours in Botany -
Walter Sisulu University
01.2016 - 05.2017
BSc in Biological Sciences - undefined
Walter Sisulu University
01.2011 - 05.2015
Senior Certificate - undefined
Langa Senior Secondary School
01.2010 - 05.2010
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