Andile Muntu Phakathi
ICT Manager
Midrand,GP
Summary
Dynamic and ambitious professional with a strategic mindset and a passion for continuous skill development and innovative thinking. Proven track record of career advancement through work on cutting-edge technologies, designing creative solutions, and successful idea implementation. A collaborative team player with exceptional communication skills. Stay up-to-date with emerging technologies and industry trends, with a specific focus on data protection, automation, and analytics.
Overview
22
22
years of professional experience
1
1
Language
Work History
IT Technical Support Specialist– [IT Manager – Act
Two Mountains
01.2022 - Current
- Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
- Provided input during technology refresh cycles to ensure alignment between business needs and IT capabilities going forward.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and SDWAN.
- Reduced support tickets through proactive maintenance of hardware, software, and systems.
IT Technician
Two Mountains Holdings
01.2021 - 01.2022
- Share Point Administration
- Azure AD Administration
- Administration of apps in the company (SAGE, Easipol etc.)
- Submit monthly reports on the status of the sites
- Monitor and manage active devices on Microsoft 365 Admin Centre
- Manage and resolve connectivity issues in KZN and EC sites
- First and second line support for all users in all branches, remotely or by travelling to site
- Ensure issues are attended to and resolved within the agreed SLA times
- Conduct monthly site equipment inventory
- Create self-help documentation and training videos
- Identify risks and escalate them to the relevant authority
- Adhere to IT service management processes when attending to various business unit requests about data analysis
- Work closely with the business systems service providers to ensure Two Mountains data is kept in acceptable standards
- Work with external customers and systems service providers to coordinate data file transfers
- Perform any other duties required by the IT Management and Business concerning data analysis
- Maintained office PCs, networks and mobile devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
Customer Engineer/ Project Manager
Purple Blue Technologies
01.2020 - 01.2021
- Setup, configure and test new software and hardware
- Ensure good governance
- Configure and Manage inhouse applications
- Project Management while ensuring business continuity and disaster recovery
- Troubleshoot and resolve systems and applications issues timeously
- Monitoring SLA and update calls and prepare reports to Technical Manager
- First and Second line technical support
- Network troubleshooting and connection resolution
- Customer Relationship Management at all levels of the structure
- Administer daily operations regarding security, workflow and business operation applications
- Advise management on technical issues and technologies to improve and secure the institution
- Recommend purchases and upgrades to equipment and softwares and monitor the purchasing process
- Client: Dube Trade Port
Customer Support Engineer
Business Connexion
01.2007 - 01.2020
- Setup, configure and test new software and hardware
- Installation of Software and different programs and upgrade systems
- Second line support and site visits
- Network troubleshooting and connection resolution
- Project Management
- Supervise Service Desk and monitor reported incidents
- Assignment of work and Monitoring SLA
- PC Preparation
- Monitor progress on issues forwarded to third party
- Provide essential online security advice and support
- Client: Dept
- Of Transport (KZN)
LAN Support Technician
IC Blue Technologies
10.2004 - 04.2007
- Setup and test new software and hardware
- Installation of Software and different programs
- Stock Control of all hardware
- End–user support and site visits
- Do daily backups on all servers at head office
- Client: Dept
- Of Transport (KZN)
LAN Support Technician
SITA
03.2003 - 05.2003
- Client support and Site visits
- Built and troubleshoot computers
- Install and support network infrastructure
- Assemble, upgrade and repair PC’s, printers and other equipment
- End-user software and hardware support
- Network design, cabling installation and maintenance
- Customer service and sales
Education
Grade 12 -
Ferrum High School
Newcastle 01.2025 - 12.1998
A - undefined
Torque IT
Network Security Fundamentals - undefined
Advanced Concepts
Red Hat Linux - undefined
Advanced Concepts
IT Technical Diploma (A+ and MCSE 2000) - undefined
Advanced Concepts
Project Management -
Varsity College
Pietermaritzburg 01.2025 - 01.2005
A - undefined
IT Intellect
ITIL v3 - undefined
APM Group
Configuring and Troubleshooting Internet Information Service in Windows Server 2008 - undefined
Bytes Solutions
Occupational Health and Safety - undefined
Africa Training
Cobit5 - undefined
IT Intellect
Microsoft Azure Fundamentals
CTU Training Solutions
Pretoria, South Africa 04.2001 -
Microsoft Azure AI Fundamentals
CTU Training Solutions
Pretoria, South Africa01-2021
Certified Information Security Manager
Cybrary
01-2023
Bachelor of Science - IT
Richfield College
Midrand 01.2025 - Current
Skills
Azure AD
Office 365
SharePoint
undefinedPersonal Information
- ID Number: 780413 5684 08 0
- Driving License: Code B
- Marital Status: Married
- Religion: Christian
Timeline
Grade 12 -
Ferrum High School
01.2025 - 12.1998
Project Management -
Varsity College
01.2025 - 01.2005
Bachelor of Science - IT
Richfield College
01.2025 - Current
IT Technical Support Specialist– [IT Manager – Act
Two Mountains
01.2022 - Current
IT Technician
Two Mountains Holdings
01.2021 - 01.2022
Customer Engineer/ Project Manager
Purple Blue Technologies
01.2020 - 01.2021
Customer Support Engineer
Business Connexion
01.2007 - 01.2020
LAN Support Technician
IC Blue Technologies
10.2004 - 04.2007
LAN Support Technician
SITA
03.2003 - 05.2003
Microsoft Azure Fundamentals
CTU Training Solutions
04.2001 -
A - undefined
Torque IT
Network Security Fundamentals - undefined
Advanced Concepts
Red Hat Linux - undefined
Advanced Concepts
IT Technical Diploma (A+ and MCSE 2000) - undefined
Advanced Concepts
A - undefined
IT Intellect
ITIL v3 - undefined
APM Group
Configuring and Troubleshooting Internet Information Service in Windows Server 2008 - undefined
Bytes Solutions
Occupational Health and Safety - undefined
Africa Training
Cobit5 - undefined
IT Intellect
Microsoft Azure AI Fundamentals
CTU Training Solutions
Certified Information Security Manager
Cybrary
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