ANDILE Mthethwa

Enthusiastic and customer-focused waiter with 7 years of experience in the food service industry, seeking a position where I can leverage my excellent communication and problem-solving skills to ensure a positive dining experience.

Hospitality professional with proven track record in high-end dining environments, ensuring exceptional guest experiences through meticulous attention to service details. Highly reliable and adaptable, fostering collaborative team atmosphere focused on achieving superior dining service. Adept in conflict resolution and staff training to maintain service excellence.

• Team Leadership Success, Led a team of 10 waitstaff, achieving a 20% increase in guest satisfaction scores.
• Training Program Implementation, Implemented a service training program that improved efficiency by 30% in three months.
• Customer Satisfaction Improvement, Resolved guest complaints with a 95% success rate, enhancing customer loyalty.
• Occupancy Rate Management, Assisted in managing reservations, maintaining a 90% occupancy rate on peak nights.