Summary
Overview
Work History
Education
Skills
Certification
Websites
Affiliations
References
Timeline
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Andile Mngoma

Cape Town

Summary

Dynamic professional with a proven track record at Amazon, excelling in customer service and conflict resolution. Adept at data analysis and team collaboration, I effectively engage with diverse clients to foster relationships and enhance satisfaction. Committed to continuous improvement, I leverage digital content integration to elevate service delivery and support client needs.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Academic Tutor

We R Tutors
Cape Town
02.2024 - 08.2025
  • Designed comfortable tutoring environment conducive to learning.
  • Maintained up-to-date knowledge of curriculum changes and educational practices to provide current and effective tutoring.
  • Adapted teaching methods and instructional materials to meet students' varying needs and interests.
  • Utilized online platforms and resources to conduct virtual tutoring sessions.
  • Communicated student progress to parents and teachers through written progress reports and direct conversations.
  • Incorporated digital media into lessons whenever possible to keep students engaged.

Customer Service Representative

Amazon
Cape Town
09.2024 - 01.2025
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Developed strong customer relationships to encourage repeat business.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Maintained updated knowledge through continuing education and advanced training.

Education

High School Diploma -

Velabahleke High School
Durban, South Africa
12-2021

Bachelor of Arts - Psychology

University of The Western Cape
Cape Town, South Africa

Skills

  • Data analysis
  • Conflict resolution
  • Team collaboration
  • Digital content integration
  • Microsoft PowerPoint
  • Verbal and written communication
  • Microsoft Excel
  • Email management

Certification

  • Google Digital Marketing and E-Commerce
  • Canva Digital Design
  • Microsoft Excel

Affiliations

  • Interact Club (Volunteering)
  • Debate Team

References

References available upon request.

Timeline

Customer Service Representative

Amazon
09.2024 - 01.2025

Academic Tutor

We R Tutors
02.2024 - 08.2025

High School Diploma -

Velabahleke High School

Bachelor of Arts - Psychology

University of The Western Cape

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Andile Mngoma