Andile Mkhize
Johannesburg
Summary
To contribute experience and skills to your organization, together with loyalty and dedication, self motivation, committed to success and adapts at tasks in high-pressured , fast paced environment. Smart worker with good communication skills. Fluent in English, Setswana, Sotho, Sepedi, isiZulu and isiXhosa. Innovative, open minded, willing to embrace new ideas. Committed to continues learning, skills development and expand my knowledge to personal growth.
Overview
16
16
years of professional experience
Work History
Operations Manager
Phakisa Holdings
03.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Manage operations team to achieve timely and accurate services.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Facilitated smooth collaboration between departments through clear communication channels.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
Senior Compliance Officer
Phakisa Holdings-The Human Resources Solution
02.2024 - Current
- Delivering superior client service to our clients by providing a all in one human resources solutions, labour solutions, IR related matters and payroll related matters. Conducting interviews and induction trainings , HR administration and making sure that we always do everything within the parameters of the law.
Branch Manager
Capitec Bank
09.2024 - 07.2024
- Managing and controlling all resources within the branch to the required standards, within the budgetary limits, company policy and within the parameters of the law. Delivering superior customer service to new and existing customers. Prospecting and maintaining of clients. Training of new employees. Communicate with relevant external parties. Cross selling on our variety of bank products.
Senior Commercial Profile Reporter
Transunion Credit Bureau
04.2009 - 01.2012
- Compiling commercial credit reports. Supervising and controlling all resources to the required standards, within budgetary limits, company policy and within the parameters of the law. Delivering Superior customer service to new and existing customers. Cross selling on variety of the credit bureau's products.
Education
Matric -
Zwelethu Secondary School
12.2003
Skills
- Proficient in Microsoft Excel
- Effective communication
- Problem-solving
- Team leadership
- Customer service
- Operations monitoring
- Operational efficiency
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
- Staff management
- Operations oversight
- Policies and procedures implementation
- Performance monitoring
- Employee motivation
- Staff development
- Customer relationship management
- MS office
- Maintaining compliance
- Strategic planning
References
Deon, Voges, deon@phakisahldg.co.za, 0788938431, 0119161737, Phakisa Holdings
Timeline
Branch Manager
Capitec Bank
09.2024 - 07.2024
Operations Manager
Phakisa Holdings
03.2024 - Current
Senior Compliance Officer
Phakisa Holdings-The Human Resources Solution
02.2024 - Current
Senior Commercial Profile Reporter
Transunion Credit Bureau
04.2009 - 01.2012
Matric -
Zwelethu Secondary School
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