Andile Makunga
Clerk
Cape Town,WC
Summary
Dynamic professional with extensive experience in administrative support at VR Emporium, excelling in file maintenance and database entry. Proven ability to enhance customer satisfaction through effective communication and conflict resolution. Strong multitasking skills complemented by a commitment to quality control, ensuring efficient office operations and improved client loyalty.
Experienced with maintaining accurate records and handling various office tasks efficiently. Utilizes strong organizational skills and attention to detail to manage daily administrative duties. Knowledge of office software and document management systems, ensuring effective support for team operations.
Overview
13
13
years of professional experience
Work History
Clerk
VR Emporium
11.2022 - Current
- Confirming Orders,Receiving and Maintaining filing system and organizing customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
Smart Cape Cadet
City Of Cape Town
03.2020 - 03.2022
- Operated communication systems to gather, process and share information.
- Provided informative briefings to update superiors on current situations and responsibilities.
- Evaluated cadet progress through regular assessments, providing constructive feedback for improvement.
- Facilitated leadership workshops, significantly boosting leadership skills across cadet cohort.
Team Leader
SARS
05.2013 - 07.2019
Customer Service Representative
Multichoice ,DSTV
04.2012 - 08.2013
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
No Degree - Public Administration
Oxbridge Academy
Cape Town, South Africa 04.2001 -
Skills
Administrative support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Advanced (C1)
Timeline
Clerk
VR Emporium
11.2022 - Current
Smart Cape Cadet
City Of Cape Town
03.2020 - 03.2022
Team Leader
SARS
05.2013 - 07.2019
Customer Service Representative
Multichoice ,DSTV
04.2012 - 08.2013
No Degree - Public Administration
Oxbridge Academy
04.2001 -
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