Andile Makanya
Administrator
Johannesburg
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Utility Administrator
Action Development Agency
Johannesburg
03.2023 - 01.2024
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Provided hands-on support during meter readings, equipment installations, or repairs when needed to guarantee uninterrupted services.
- Implemented cost-saving measures through careful analysis of expense reports, ultimately benefiting company profitability.
- Supported company revenue growth by efficiently handling new customer registrations and account setups.
- Maximized customer retention rates by providing exceptional service in all interactions with clients.
- Ensured regulatory compliance through diligent record-keeping, reporting, and documentation management.
- Produced letters, memorandums and reports for utility management and council members.
- Completed and updated residential and commercial utility records for over Number district customers.
- Answered phones, faxes and emails regarding official city utility services.
- Processed customer billing invoices and payments daily for monthly billing cycle.
- Prepared and processed service forms to start and stop utility services.
- Prepared work order requests for new service, outages and maintenance actions.
- Addressed and resolved customer complaints and answered subsequent customer service questions.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Coordinated travel arrangements for staff members.
Sports Coordinator
Rulani Mokoena
Johannesburg
04.2018 - 02.2022
- Developed strong communication channels among coaching staff, athletes, parents, and administrators for seamless coordination of activities.
- Established strong relationships with local media outlets securing publicity coverage for key events achievements.
- Coordinated sports events successfully, ensuring timely scheduling, venue preparation, and equipment availability.
- Recruited high-quality coaching staff by conducting thorough interviews and evaluating candidates based on experience and expertise in their respective sports fields.
Education
Senior Certificate - Matric
Holy Family College
Rosebank 01.2010 - 12.2014
Skills
Ms Word , PowerPoint, Excel and PowerPoint
Office Administration
Customer Service
Resource optimization
Deadline Adherence
Time Management
Timeline
Utility Administrator
Action Development Agency
03.2023 - 01.2024
Sports Coordinator
Rulani Mokoena
04.2018 - 02.2022
Senior Certificate - Matric
Holy Family College
01.2010 - 12.2014