Summary
Overview
Work History
Education
Skills
Languages
Timeline
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ANDILE KABINI

ANDILE KABINI

Johannesburg

Summary

Motivated Server with 4 years of experience in food preparation, and service. I have a good engaging personality and a flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Possesses a keen knowledge of wines, and entrees. An enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant, and club customers. Skilled in anticipating customer needs, addressing complaints, and resolving issues promptly. Maintains focus and positive attitude in stressful situations and high-volume environments. Aiming to leverage my knowledge to effectively perform a server position at your restaurant.

Overview

4
4
years of professional experience

Work History

SERVER

Moja Cafe Lounge.
01.2025 - Current
  • Presented menus to patrons, and answered questions about menu items, making recommendations upon request in a 270+ seat restaurant.
  • Consistently exceeded management''s performance expectations while adhering to company policies, and procedures.
  • Remained calm and poised when dealing with difficult customers or during busy shifts. Served more than 280 customers on a busy shift.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.

Server

Ethos Restaurant
03.2022 - 12.2024
  • Memorized restaurant's wine stock, and accompanying meals. Wrote patrons' orders on slips, memorized orders, and entered orders for transmittal to kitchen staff in a 250+ seat restaurant.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
  • Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
  • Remained calm and poised when dealing with difficult customers or during busy shifts. Served more than 260 customers on a busy shift.
  • Consistently exceeded management''s performance expectations while adhering to company policies and procedures.
  • Set up banquet events according to specific client requirements, ensuring a successful event experience for all attendees.

SERVER

Dros Steak House
06.2021 - 02.2022
  • Consistently exceeded management''s expectations while adhering to company policies and procedure.
  • Answered customers' questions, recommended items, and recorded order information.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Remained calm and poised when dealing with difficult customers or during busy shifts. We used to serve more than 230 customers on a busy shift.
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards .

Education

MATRIC -

LEKOA SHANDU SECONDARY SCHOOL
12.2022

Skills

  • Cleaning and sanitizing
  • Guest Relations
  • Reliable and Responsible
  • Wine Knowledge
  • Menu Recommendations
  • Upselling and Cross Selling
  • Food and beverage pairings
  • Exceptional customer service
  • Fine Dining
  • Food Handling
  • Adaptable and Flexible
  • Order Taking
  • Cool Under Pressure
  • Hospitality service expertise

Languages

English, Zulu, SeSotho,

Timeline

SERVER

Moja Cafe Lounge.
01.2025 - Current

Server

Ethos Restaurant
03.2022 - 12.2024

SERVER

Dros Steak House
06.2021 - 02.2022

MATRIC -

LEKOA SHANDU SECONDARY SCHOOL

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ANDILE KABINI