Andile Dikeni
Marketer
Mossel Bay
Summary
Strategic Business Advisor with 4 years of experience in researching and assessing business performance and developing solutions for optimization. Well-versed in identifying and deconstructing business strengths, weaknesses, opportunities, and threats. Superior performance in financial analysis and evaluation of industry trends and competitor strategy. Guide business owners in understanding and responding to specific problems and opportunities and developing strategic plans to meet business objectives and drive growth.
Overview
19
19
years of professional experience
Work History
Business Advisor
Small Enterprise Development Agency (Seda)
2 2020 - Current
- Providing proactive engagement with business banking clients
- Maintaining and expanding portfolio of clients
- Meeting client’s expectations
- Liaise with both internal and external customers
- Prepare monthly reports for management
- Keeping clients informed
- Maintain a proactive client relationship engagement
- Do presentations and interventions
- Apply risk based pricing and analyse business financials
- Assist business banking clients with their financial needs and render solutions
- Maintain and exceed client expectations through client centric approach
- Maintain an effective administration of portfolio
- Perform proactive clients visits to enhance relationship and profitability.
Director
Rema Group Consulting
12.2017 - 01.2020
- Proactively doing Presentation to stakeholders
- Negotiate project pricing
- Liaison with contractors and suppliers
- Sourcing new business opportunities
- Providing Marketing and Sales support
- Meeting contractual deadlines
- Risk adherence and assessment
- Maintain and develop lasting relationships with clients
- Staff overseeing and contracts management.
Business Manager
Standard Bank of SA
03.2015 - 10.2017
- Providing proactive engagement with business banking clients
- Maintaining and expanding portfolio of clients
- Apply risk based pricing and analyse business financials
- Assist business banking clients with their financial needs and render solutions
- Maintain and exceed client expectations through client centric approach
- Maintain an effective administration of portfolio
- Perform proactive clients visits to enhance relationship and profitability.
Relationship Executive
Absa Bank
07.2013 - 03.2015
- Drive income and sales targets by cross selling
- Ensuring a long term sustainability of the portfolio by establishing new relationships with new clients and cross selling to existing clients
- Develop and demonstrate a deep understanding of the regional market trends and business lifecycle challenges
- Achieve customer satisfaction targets within the assigned portfolio by improving customer satisfaction standards
- Apply risk pricing and adhere to lending criteria
- Reviewing reports and administration.
Banker and Relationship Banker
Nedbank Limited
01.2010 - 01.2013
- Grow portfolio and retain existing clients
- Develop and maintain effective client relationships
- Demonstrating understanding of the client’s business and industry
- Ensuring regular feedback to clients and stakeholders
- Using product knowledge and the value proposition to align customer needs
- Ensure monthly reports are adhered to and up to date administration applied
- Maintain satisfactory client service delivery
- Maintain consistent client feedback.
Consultant and Provincial Facilitator
Blue Financial Services
01.2006 - 01.2010
- Responsible for training of regional employees on operational procedures and processes
- Maximise selling capabilities and assist grow customer base
- Developing marketing plans for entire business based on geographical location
- Maintain high level of customer service delivery through entire region
- Business Presentation and facilitation
- Submit weekly and monthly reports timeously.
Education
Indwe High School (Mossel Bay)
No Degree - Effective Stakeholder Management
University of Pretoria
Pretoria, South Africa 04.2001 -
IMM Graduate Diploma in Marketing - Marketing Management And Research
IMM Graduate Business Scholl
Cape Town, South Africa 04.2001 -
Skills
Operations Management
Human Resources Management
Organizational Development
Planning and execution
Customer Service Management
Training and mentoring
Strategic development
Strategy realignment
Business Analysis
Additional Qualifications
- Stakeholder Management certificate
- First Aid Certificate
- Financial Management Analysis and Concepts Certificate
- Strategic and Critical Thinking Certificate
Postmatricqualifications
Graduate Business School of Marketing (IMM), Graduate Diploma in Marketing Management, 1995 - 1997
Names
Andile Michael
Languageproficiency
English & Afrikaans {Speak, Read & Write}
Healthstatus
Excellent
Personal Information
- ID Number: 7503056031087
- Ethnicity: African
- Date of Birth: 03/05/75
- Nationality: South African Citizen
- Marital Status: Single
- Religion: Christian
Driverslicence
Code 8
References
- Mr Bantu Magqashela, Absa Banking(Commercial), 043-709 7105/083 711 1665, bantu.magqashela@absa.co.za
- Mr. Neville Prins, Standard Bank of SA, 083 494 6025, Neville.prins@standardbank.co.za
- Mr Mduduzi Melani, Rema Group, 0817174413
Disclaimer
I declare that the information given above is true in every respect.
Accomplishments
- Achieved targets by completing engagements with accuracy and efficiency.
- Achieved best customer service award through effectively helping with complaints resolutions.
- Documented and resolved best practices which led to customer satisfaction.
Languages
English
Bilingual or Proficient (C2)
Afrikaans
Advanced (C1)
Isixhosa
Bilingual or Proficient (C2)
Interests
Reading
Sport
Networking
Timeline
Director
Rema Group Consulting
12.2017 - 01.2020
Business Manager
Standard Bank of SA
03.2015 - 10.2017
Relationship Executive
Absa Bank
07.2013 - 03.2015
Banker and Relationship Banker
Nedbank Limited
01.2010 - 01.2013
Consultant and Provincial Facilitator
Blue Financial Services
01.2006 - 01.2010
No Degree - Effective Stakeholder Management
University of Pretoria
04.2001 -
IMM Graduate Diploma in Marketing - Marketing Management And Research
IMM Graduate Business Scholl
04.2001 -
Business Advisor
Small Enterprise Development Agency (Seda)
2 2020 - Current
Indwe High School (Mossel Bay)
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