Anathi Ndamase
Mfuleni
Summary
Knowledgeable customer service agent with strong background in delivering high-quality customer support and resolving client issues effectively. Proven ability to handle diverse customer inquiries and maintain high satisfaction ratings. Demonstrated communication and problem-solving skills to enhance customer experiences.
Overview
9
9
years of professional experience
Work History
Customer Service Associate
Amazon
09.2023 - Current
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge, providing accurate information to customers.
Customer service advisor
Ascensos
01.2022 - 03.2023
Customer
Merchant
12.2019 - 01.2021
Customer Representative
Webhelp
05.2016 - 12.2018
Education
Grade 12 National Senior Certificate -
Manzomthombo S.S.S
01.2015
Diploma in Systems Development
Boston
12-2027
Skills
- Effective interpersonal communication
- Computer skills: Microsoft office package (Word, excel and power point)
- Technical skills: Knowledge of troubleshooting (Fault finding method), repairing and able to find the fault using the theoretical knowledge acquired from school
- Team collaboration
- Problem resolution
- Customer support
References
Unathi Mellisa, Mbuzwana, Ascensos Team Leader, unathimbuzwana@ascensos.com, 069 564 4079, Ascensos
Personal Details
- Name: Anathi
- Surname: Ndamase
- Date of birth: 05 October 1996
- Gender: Male
- I.D number: 9610055563 081
- Address: 15 Ugwidi Street, Mfuleni, 7100
- Citizenship: South African
- Criminal record: none
- Tax Number: 2343918179
- Home Language: Xhosa
- Other Languages: English
- Occupation: Employed
- State of Health: Good
- Marital status: Single
Timeline
Customer Service Associate
Amazon
09.2023 - Current
Customer service advisor
Ascensos
01.2022 - 03.2023
Customer
Merchant
12.2019 - 01.2021
Customer Representative
Webhelp
05.2016 - 12.2018
Grade 12 National Senior Certificate -
Manzomthombo S.S.S
Diploma in Systems Development
Boston
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