Anathi Mpampampa

To contribute to minimizing risk and financial losses for Capitec and its cardholders through consulting with clients across all stages of the dispute and chargeback life cycle, including taking responsibility for dispute investigation, evidence gathering, merchant contact, and chargeback initiation.

• Investigating various types of card transaction disputes logged by cardholders relating to fraud, or various other reasons.
• Actively reviewing, maintaining, and resolving disputes within the applicable chargeback association SLA.
• Reviewing and initiating complex chargeback arbitration and compliance cases through the use of innovative processes, and by applying card industry regulations and practices.

Trained on skills such as saving, insuring, inquiring, and credit.

To provide effective service to branches by responding to, and answering, operational queries.

Assist head office users with technical support.

Assist store users with system issues.

Assisting Vodacom customers with their contract and billing inquiries.

Assist with generating statements.

Assist with SIM swap and balance inquiries.