Anathi Makhinzi
Cape Town
Summary
I am a results-driven retail management professional determined to exceed company sales goals. In my previous roles, I have been successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. In addition to being an exceptional sales professional, I am a decisive team leader and business manager with excellent attention to detail and persuasive communication style. Offering over 3 years of experience in sales and management, I am confident I will be able to succeed in this role.
Overview
4
4
years of professional experience
9
9
years of post-secondary education
Work History
Store Manager
Freedom of Movement
10.2023 - Current
- Responsibilities include providing clients and advisers with a superior level of client service, overseeing time and attendance for the store, fostering a positive work environment, managing and developing the store team, ensuring high standards of customer experience, ensuring store compliance with health and safety regulations, controlling assets and stock, managing store budgets and expenses, maintaining accurate record-keeping, and supporting team members and the team leader.
Team leader
Merchants- Walmart Campaign
01.2021 - 10.2023
- Responsibilities include conducting new hire, program revision, and training, performing quality analysis of calls, evaluating trainee performance, providing written evaluations of employee performance, maintaining positive and consistent communication with departments and corporate staff, reporting on progress of assigned projects, maintaining accurate training records, and maintaining ongoing dialogue with department heads, lead a team of 15 people and taking over 400 calls per day
Education
Bachelor of Social Sciences - Organisational Psychology and Psychology
University of Cape Town
Cape Town 01.2019 - 05.2023
National Senior Certificate -
Camps Bay High School
Cape Town, South Africa 01.2014 - 05.2018
Skills
Customer Management
Employee Training
Team Development
Customer Promotional Compliance
Negotiation
Good communication and interpersonal skills
Keyattributesandcompetencies
- Excellent planning and organizational skills
- Excellent time management skills
- Proficiency of presentation skills
- Client-focused with strong verbal and written communication skills
- Great team player and a personable leader for the team
- Computer literacy skills: Microsoft Word and Excel
- Self-motivated and agile with the ability to function well under pressure
- Demonstrated knowledge of adult learning techniques and best practices in training delivery
- Valid driver's license
References
- Xolisa Velem, Head of Retail, Freedom of Movement, 065 531 0041
- Axolile Lutango, Merchants Team Manager, 081 780 9376
- Thandokazi Tobela, Store manager, Superga, 073 963 2660
Languages
English
Bilingual or Proficient (C2)
Xhosa
Bilingual or Proficient (C2)
Timeline
Store Manager
Freedom of Movement
10.2023 - Current
Team leader
Merchants- Walmart Campaign
01.2021 - 10.2023
Bachelor of Social Sciences - Organisational Psychology and Psychology
University of Cape Town
01.2019 - 05.2023
National Senior Certificate -
Camps Bay High School
01.2014 - 05.2018
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