ANATHI BARNABAS
14 Rees Street Quigney ,East London 5201
Summary
Adept at managing high call volumes and complex issues, I enhanced customer satisfaction significantly at CCI call center . Skilled in problem-solving and customer communications, I excel in fast-paced environments, ensuring efficient and effective support. My proficiency in data entry and commitment to professional excellence set me apart.
Developed exceptional communication and customer service skills in high-volume, customer-focused environment. Proven ability to resolve complex issues and maintain composure under pressure. Seeking to transition into new field, leveraging strong problem-solving and multitasking abilities.
Overview
5
5
years of professional experience
Work History
Call Center Representative
Contact Center Infrastructure (CCI) Call Center
01.2023 - 01.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Cleaning Assistant
Boxer Superstores
12.2018 - 01.2020
- Sorted waste materials to enhance recycling efforts within facility.
- Collected trash and recyclables for proper disposal and recycling.
- Performed dusting and sanitizing for improved hygiene in common areas.
- Responded to special requests for additional cleaning services promptly.
Education
Matric - Science Stream
Mvenyane Senior Secondary School
Matatiele, South Africa11.2018
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Call center customer service
- Verbal and written communication
- Call control
- Customer communications
Languages
English
Advanced (C1)
Isixhosa
Advanced (C1)
IsiZulu
Upper intermediate (B2)
Sesotho
Intermediate (B1)
References
Available upon request
Timeline
Call Center Representative
Contact Center Infrastructure (CCI) Call Center
01.2023 - 01.2024
Cleaning Assistant
Boxer Superstores
12.2018 - 01.2020
Matric - Science Stream
Mvenyane Senior Secondary School
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