Summary
Overview
Work History
Education
Skills
Timeline
Generic
Anastacia Smith

Anastacia Smith

Sales Consultant
Noordgesig,Gauteng

Summary

Proven track record in enhancing client satisfaction and expanding customer base at Oldmutual, leveraging exceptional communication and sales and marketing expertise. Demonstrated ability to solve complex problems and improve team efficiency, underpinned by a commitment to honesty and dependability. Achieved significant client retention and sales growth through strategic planning and meticulous attention to detail. Friendly and personable with adaptable approach.

Overview

17
17
years of professional experience

Work History

Financial Consultant

Oldmutual
05.2024 - Current
  • Assisted walk-in traffic with identifying financial needs and goals to provide customized solutions.
  • Provided ongoing support for clients experiencing financial challenges, offering guidance on debt management and budgeting techniques.
  • Built strong relationships with clients through consistent communication and exceptional customer service.
  • Expanded client base through targeted marketing efforts and referrals from satisfied customers.

Retention Agent

Telesure Investment Holdings
03.2021 - 12.2024
  • Assisted colleagues with difficult cases by offering guidance and sharing expertise from past experiences as a Retention Agent.
  • Prevented potential account cancellations by addressing customer complaints effectively and efficiently.
  • Educated customers about product features and benefits during retention efforts, increasing their understanding of value propositions.
  • Developed rapport with clients by understanding their needs and offering tailored solutions.

Sales Consultant

Energy At Work
01.2024 - 03.2024
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Responded to telephone and in-person requests for information.
  • Provided sales and customer service assistance to walk-in traffic

Sales Consultant

Plp Next Engage
05.2016 - 02.2021
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Responded to telephone and in-person requests for information.
  • Provided sales and customer service assistance to walk-in traffic

Volunteer

Family Life Center
10.2013 - 12.2014
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.

Outbound Customer Agent

Bytes Connect (Vodacom)
10.2011 - 12.2012
  • Communicated with customer to understand needs and concerns.
  • Provided constructive feedback to colleagues during peer review sessions, fostering an environment of continuous improvement within the team.
  • Developed relationships with key clients, ensuring loyalty and repeat business.
  • Contributed towards the development of training materials, enhancing new hires'' understanding of company policies and procedures.

Packaging

Sebenza
11.2007 - 02.2008
  • Reduced waste by closely monitoring inventory levels and adjusting packaging materials accordingly.
  • Assisted in training new employees on proper packaging techniques and standard operating procedures.
  • Evaluated existing packaging systems for inefficiencies and implemented improvements as needed.
  • Minimized product damage through proper handling techniques and secure packaging methods.

Education

Regulatory Examination (RE5)

Moonstone
10.2023

Class of Business Personal Line

FAISIT
07.2021

Basic Counseling Skills Program

FAMSA
08.2014

Matric

Noordgesig Senior Secondary School
Noordgesig
04.2001 -

Skills

Problem-Solving

Timeline

Financial Consultant

Oldmutual
05.2024 - Current

Sales Consultant

Energy At Work
01.2024 - 03.2024

Retention Agent

Telesure Investment Holdings
03.2021 - 12.2024

Sales Consultant

Plp Next Engage
05.2016 - 02.2021

Volunteer

Family Life Center
10.2013 - 12.2014

Outbound Customer Agent

Bytes Connect (Vodacom)
10.2011 - 12.2012

Packaging

Sebenza
11.2007 - 02.2008

Matric

Noordgesig Senior Secondary School
04.2001 -

Regulatory Examination (RE5)

Moonstone

Class of Business Personal Line

FAISIT

Basic Counseling Skills Program

FAMSA

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Anastacia Smith Sales Consultant