Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anande Zinti

Student
Durban

Summary

I am a motivated and dedicated Diploma in Accountancy student, with a passion for financial analysis and problem-solving. My goal is to excel in my studies and uphold the highest standards in accounting and financial management. With a strong foundation in mathematics, critical thinking, and analytical skills, I am eager to apply my knowledge in the dynamic and ever-evolving world of finance.

My discipline, logical thinking, leadership, and communication abilities enable me to approach financial challenges strategically, whether working independently or in teams. I am deeply fascinated by the intricate processes behind financial reporting, taxation, auditing, and business strategy—understanding not only the numbers but also the impact they have on real-world decision-making.

Fueled by perseverance, confidence, and a commitment to excellence, I am excited to explore different specialties within accounting and finance, seeking the path that aligns best with my aspirations. As I progress in my academic and professional journey, I strive to develop meaningful financial solutions, contribute to business growth, and embrace the challenges shaping the future of accounting and financial management.

Overview

1
1
year of professional experience
2
2
Languages

Work History

Customer Care Agent

RM23HOLDINGS
Durban
05.2024 - 12.2024
  • Provided empathetic assistance to distressed customers, demonstrating genuine concern for their needs and fostering brand loyalty.
  • Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
  • Managed high call volume while maintaining exceptional service quality for all customers.
  • Handled escalated calls professionally, mitigating potential complaints and securing continued business from clients. Processed refunds, replacements, or service adjustments based on company policies.
  • Escalated complex issues to the appropriate departments while keeping customers informed.
  • Delivered first-rate customer care across multiple platforms, including email, phone and online chat services.
  • Adapted communication style to suit diverse customer needs, ensuring clarity and positive interaction.
  • Managed a record of 30 calls in one working day.

Education

Diploma in Accountancy - Accounting And Finance

University of Johannesburg
Soweto
02.2025 - Current

Skills

  • Prioritizing urgent cases while managing workload

Complaint handling

  • Meeting response time goals and service level agreementsUnderstanding customer frustrations and responding with care

Email management

Language proficiency

Time management

Thinking on my feet to provide the best solution

  • Handling unexpected situations with logical reasoning

  • Clear and professional verbal and written communication

  • Active listening to understand customer concerns

Appointment scheduling

Timeline

Diploma in Accountancy - Accounting And Finance

University of Johannesburg
02.2025 - Current

Customer Care Agent

RM23HOLDINGS
05.2024 - 12.2024
Anande ZintiStudent