Ananda Badenhorst
Malelane,Mpumalanga
Summary
Dynamic professional with a strong foundation in computer skills, leadership, and management. Known for being responsible, reliable, and trustworthy, with a proven ability to apply critical thinking in customer service and relations. Committed to leveraging these skills to drive organizational success and enhance customer satisfaction.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
Work history
Sales Agent / Freelance
Harvest Bags
Pretoria, Gauteng
02.2021 - 01.2026
- Advertising on various sites, knowledge of market sales & sales targets
- Identify opportunities to sell & gaining clients, seek new opportunities & customers / business
- Set & achieve sales targets & set goals to increase / improve on order processing
- Communicate & propose guidelines whilst negotiating time frames & pricing with customers
- Follow up on the process of deliveries and collections
- Liaising with relevant parties & organizing whatever is needed to ensure customer satisfaction
- Ensure that orders are processed accurately & allocated to correct location
- Communicate with clients, ensuring accuracy of orders & stock availability
- Communicate with customers, ensuring that customers are satisfied
- Conduct calls and face-to-face meetings with customers
- Build & maintain relationships with customers
- Communicate customer satisfaction & complaints - Product default
- Inform customers of new products & price changes
- Negotiate prices and discounts within stated parameters
- Process Customer Credit Application and evaluate related documents
- Sales Agent / Freelancing
- Enhanced sales performance with thorough knowledge of product range.
- Maintained detailed records of sales activities for accurate forecasting.
- Developed sales pitches tailored specifically to individual client needs.
- Performed regular follow-ups with prospective customers, leading to increased conversion rates.
- Listened to customer problems, objections and concerns, offering tailored solutions.
Senior Administrator
Pakmark
Hectorspruit , Mpumalanga
11.2017 - 01.2021
- Invoicing / Credit Notes etc - All Admin related duties
- Data capturing
- Debtors / Creditors
- Ordering & Receiving Stock ( Suppliers & Inter Branch ) as well as Stock Control
- Liaising with walk-in Customers & Ensuring Customer satisfaction
- Petty Cash
- Vehicle Services - Tyres - Diesel. Expenses
- Responsible for Occupational Health & Safety / First Aid
- All Customer & Supplier related queries
- Daily / Weekly / Monthly reports
- COF on all vehicles & trailers
- Managed incoming correspondence effectively, ensuring timely responses from relevant parties.
- Improved workflow within the organisation by implementing efficient scheduling techniques.
- Oversaw all aspects of office maintenance, promoting a clean and organised workspace.
- Kept office operations running smoothly by providing effective leadership and administrative skills.
Owner - Daycare Centre
Mini Minions Daycare
01.2012 - 10.2017
- Marketing our new Day Care Centre
- All admin related duties
- Debtors & Creditors
- Building strong relations between our Parents and the Daycare Centre
- Ensuring we provide our Parents with a trustworthy and reliable service
- Ensuring we provide our Parents with a safe haven for the little ones
- Owner / Daycare Centre
- Created a strong brand identity through innovative marketing strategies.
Customer Service Consultant - Sales
DHL - Auckland Airport ( Freight Forwarding )
Auckland
09.2009 - 12.2011
- Customer Service
- Data capturing
- Liaising with Customers & Suppliers
- Debtors / Creditors
- Ordering & Receiving Stock ( Suppliers & Inter Branch ) as well as Stock Control
- Liaising with walk-in Customers & Ensuring Customer satisfaction
- Petty Cash
- Vehicle Services - Tyres - Diesel. Expenses
- Responsible for Occupational Health & Safety / First Aid
- All Customer & Supplier related queries
- Borrow equipment (weekly) / Foreign exports (weekly) & diesel
- COF on all vehicles & trailers
- Customer Service Consultant - Sales
Administrator
Haugh Haulage Transport
Ennis, Co.Clare Ireland
01.2004 - 07.2009
- General Office & Admin duties
- Debtors / Creditors
- Wages / Overtime / Bonuses
- Data capturing
- Updating Customer Database
- Extending Prices to Retailers
- Managing all Driver Related Queries & Issues
- Functioning as Stock & Stocktaking ( Tyres / Filters etc )
- Borrow equipment (weekly) / Foreign exports (weekly) & diesel
- COF on all vehicles & trailers
- Fashion Fusion Ltd
- Managed office supplies inventory, ensuring readiness for all projects at any given time.
- Increased efficiency of document retrieval with a well-organised filing system.
- Improved record keeping system with attention to detail and thoroughness.
- Maintained high levels of data accuracy for smooth business operations by conducting regular database audits.
- Effectively managed incoming and outgoing mail to maximise office efficiency.
Education
Certificate of Higher Education -
Barberton High School
Barberton 01.1992 - 12.1995
Skills
- Computer Skills
- Leadership Skills
- Management Skills
- Responsible, Reliable & Trustworthy
- Critical Thinking
- Customer Service & Relations
LANGUAGES
Afrikaans
English
Affiliations
- Traveling
- Music
- Sewing
References
References available upon request.
DRIVING
- Driving license category
- Code 08
Timeline
Sales Agent / Freelance
Harvest Bags
02.2021 - 01.2026
Senior Administrator
Pakmark
11.2017 - 01.2021
Owner - Daycare Centre
Mini Minions Daycare
01.2012 - 10.2017
Customer Service Consultant - Sales
DHL - Auckland Airport ( Freight Forwarding )
09.2009 - 12.2011
Administrator
Haugh Haulage Transport
01.2004 - 07.2009
Certificate of Higher Education -
Barberton High School
01.1992 - 12.1995