ANAMERIA SIMANGO
Capetown
Summary
Accomplished Store Manager at Pick N Pay, adept in budget administration and personnel development, significantly reduced staff turnover and increased profitability through strategic cost management and fostering a culture of excellence. Leveraged partnership building and POS systems expertise to enhance customer satisfaction and store performance.
Overview
13
13
years of professional experience
Work History
Store Manager
Pick N Pay
11.2011 - Current
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Developed rewards program that significantly increased repeat business by rewarding loyal customers.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
Education
Diploma in Retail Management - Retail Management
ALISON
IRELAND03.2022
Skills
- Budget Administration
- Employee Training
- Talent Recruitment
- Report Generation
- Risk Management
- POS Systems
- Personnel development
- Partnership Building
Timeline
Store Manager
Pick N Pay
11.2011 - Current
Diploma in Retail Management - Retail Management
ALISON
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