Summary
Overview
Work History
Education
Skills
Languages
Walking
Timeline
Generic

Ana Lucia Castro Amaro

Administration
Fourways

Summary

Adept at driving operational efficiency, I enhanced office functionality at Utility Tariff Services through expert database management and meticulous file organization. Leveraging Microsoft Office proficiency and exceptional office administration skills, I significantly reduced supply costs, showcasing my ability to optimize resources and foster a productive work environment.

Overview

17
17
years of professional experience

Work History

Office Secretary

Utility Tariff Services
04.2016 - Current
  • Organized company events and meetings, ensuring all necessary arrangements were made for smooth execution.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Provided administrative support during high-pressure situations enabling seamless workflow.
  • Billing of invoices for Clients.
  • Downloading Client invoices and meter slips for client database
  • Capturing Client data for analysis
  • Assisting Senior Analyst to email Utility companies to change utility tariffs
  • Preparing all salary information for employee salary payments for HR
  • Preparing Creditors for payments
  • Insuring that letters and contracts are ready for new clients
  • Placing orders for office supplies.
  • Emailing clients and landlords with regards to missing information needed to complete billings, payments, changes to tariffs.
  • Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
  • Responded to inquiries from callers seeking information.
  • Received incoming mail and evaluated and distributed correspondence requiring priority attention.
  • Maintained confidentiality while handling sensitive information related to personnel matters or company projects.
  • Reduced office supply costs through diligent inventory management and vendor negotiations.
  • Maintained daily report documents, memos and invoices.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Transcribed and organized information to assist in preparing speeches and presentations.

Trainer Assistant

Sparkle Cosmetics
04.2014 - 03.2016
  • Enhanced customer satisfaction with extensive product demonstrations and hands-on training sessions.
  • Assisting in workshops and seminars to deliver in-depth knowledge of new product releases, features, and functionalities.
  • Conducted regular follow-up sessions with trained employees, reinforcing key concepts and skills for improved retention rates.
  • Improved product knowledge among sales personnel by delivering comprehensive training sessions.
  • Delivered remote training sessions via webinars or video conference calls when necessary to reach geographically dispersed teams.

Educator

Camelot Beauty
04.2011 - 03.2013
  • Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
  • Monitored student progress and adjusted instruction to meet individual needs.
  • Assessed student performance and provided feedback to facilitate student success.
  • Created and implemented assessments to measure student progress.
  • Provided constructive feedback on assignments, empowering students to take ownership of their learning and academic growth.
  • Facilitated student-led, inquiry-based activities in classroom to enhance learning experience.
  • Improved student comprehension by incorporating visual aids and real-life examples into lesson plans.
  • Facilitated positive learning environment, establishing clear expectations and supportive classroom culture.
  • Guided students in setting and achieving personal and academic goals.
  • Prepared quizzes, tests and examinations to gauge how well students were learning.
  • Designed detailed learning plans for struggling students based on test, homework and assignment records.

Administation

Central Grill
06.2007 - 02.2009
  • Posted daily receipts and payments in accordance with corporate protocols.
  • Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
  • Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
  • Reconciled and corrected issues with financial records.
  • Provided support during audits by supplying requested documentation promptly and accurately.
  • Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
  • Maintained and processed invoices, deposits, and money logs.
  • Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
  • Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
  • Completed payroll for employees and maintained detailed records of procedures.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
  • Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
  • Generated detailed financial reports for management review, facilitating informed decisionmaking.
  • Supported year-end closing procedures by preparing adjusting journal entries as needed.
  • Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
  • Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
  • Worked on Sage accounting system to reflect accurate financial records.
  • Implemented a more efficient filing system for financial documents, improving accessibility and organization.
  • Optimized financial data accuracy, conducted thorough checks and balances.
  • Optimized payroll processing for accuracy, ensuring all employees were paid promptly and correctly.
  • Reduced errors in financial statements with meticulous attention to detail during data entry.

Education

Diploma in Holistic Beauty Therapy - Beauty Therapy

Camelot Beauty International
Houghton Estate, South Africa
01.2011

Skills

File Organization

Languages

English
Bilingual or Proficient (C2)
Portuguese
Elementary (A2)

Walking

I enjoy going on hikes with a friend in nature. The fresh air and the sounds of the birds is relaxing and energizing. When I can't go on a hike, I usually just go on walks in my local area.

Timeline

Office Secretary

Utility Tariff Services
04.2016 - Current

Trainer Assistant

Sparkle Cosmetics
04.2014 - 03.2016

Educator

Camelot Beauty
04.2011 - 03.2013

Administation

Central Grill
06.2007 - 02.2009

Diploma in Holistic Beauty Therapy - Beauty Therapy

Camelot Beauty International

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