Ana Lucia Castro Amaro
Administration
Fourways
Summary
Adept at driving operational efficiency, I enhanced office functionality at Utility Tariff Services through expert database management and meticulous file organization. Leveraging Microsoft Office proficiency and exceptional office administration skills, I significantly reduced supply costs, showcasing my ability to optimize resources and foster a productive work environment.
Overview
17
17
years of professional experience
Work History
Office Secretary
Utility Tariff Services
04.2016 - Current
- Organized company events and meetings, ensuring all necessary arrangements were made for smooth execution.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided administrative support during high-pressure situations enabling seamless workflow.
- Billing of invoices for Clients.
- Downloading Client invoices and meter slips for client database
- Capturing Client data for analysis
- Assisting Senior Analyst to email Utility companies to change utility tariffs
- Preparing all salary information for employee salary payments for HR
- Preparing Creditors for payments
- Insuring that letters and contracts are ready for new clients
- Placing orders for office supplies.
- Emailing clients and landlords with regards to missing information needed to complete billings, payments, changes to tariffs.
- Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
- Responded to inquiries from callers seeking information.
- Received incoming mail and evaluated and distributed correspondence requiring priority attention.
- Maintained confidentiality while handling sensitive information related to personnel matters or company projects.
- Reduced office supply costs through diligent inventory management and vendor negotiations.
- Maintained daily report documents, memos and invoices.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Transcribed and organized information to assist in preparing speeches and presentations.
Trainer Assistant
Sparkle Cosmetics
04.2014 - 03.2016
- Enhanced customer satisfaction with extensive product demonstrations and hands-on training sessions.
- Assisting in workshops and seminars to deliver in-depth knowledge of new product releases, features, and functionalities.
- Conducted regular follow-up sessions with trained employees, reinforcing key concepts and skills for improved retention rates.
- Improved product knowledge among sales personnel by delivering comprehensive training sessions.
- Delivered remote training sessions via webinars or video conference calls when necessary to reach geographically dispersed teams.
Educator
Camelot Beauty
04.2011 - 03.2013
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
- Monitored student progress and adjusted instruction to meet individual needs.
- Assessed student performance and provided feedback to facilitate student success.
- Created and implemented assessments to measure student progress.
- Provided constructive feedback on assignments, empowering students to take ownership of their learning and academic growth.
- Facilitated student-led, inquiry-based activities in classroom to enhance learning experience.
- Improved student comprehension by incorporating visual aids and real-life examples into lesson plans.
- Facilitated positive learning environment, establishing clear expectations and supportive classroom culture.
- Guided students in setting and achieving personal and academic goals.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Designed detailed learning plans for struggling students based on test, homework and assignment records.
Administation
Central Grill
06.2007 - 02.2009
- Posted daily receipts and payments in accordance with corporate protocols.
- Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Reconciled and corrected issues with financial records.
- Provided support during audits by supplying requested documentation promptly and accurately.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Maintained and processed invoices, deposits, and money logs.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
- Completed payroll for employees and maintained detailed records of procedures.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Generated detailed financial reports for management review, facilitating informed decisionmaking.
- Supported year-end closing procedures by preparing adjusting journal entries as needed.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
- Worked on Sage accounting system to reflect accurate financial records.
- Implemented a more efficient filing system for financial documents, improving accessibility and organization.
- Optimized financial data accuracy, conducted thorough checks and balances.
- Optimized payroll processing for accuracy, ensuring all employees were paid promptly and correctly.
- Reduced errors in financial statements with meticulous attention to detail during data entry.
Education
Diploma in Holistic Beauty Therapy - Beauty Therapy
Camelot Beauty International
Houghton Estate, South Africa01.2011
Skills
File Organization
File Management
Document Scanning
Scheduling appointments
Database entry
Typing Speed
Billing and Invoicing
Spreadsheet development
Reception oversight
Database Administration
Scheduling and calendar management
Document Management
Calendar Management
Office Administration
Appointment Scheduling
Database Management
Supply Ordering
Account reconciliations knowledge
Payment posting
Inventory purchasing
Payroll Processing
File systems management
Minute Taking
Accounts Payable
Data Entry
Invoice Processing
Account Investigation
Bookkeeping
Microsoft Office
Languages
English
Bilingual or Proficient (C2)
Portuguese
Elementary (A2)
Walking
I enjoy going on hikes with a friend in nature. The fresh air and the sounds of the birds is relaxing and energizing. When I can't go on a hike, I usually just go on walks in my local area.
Timeline
Office Secretary
Utility Tariff Services
04.2016 - Current
Trainer Assistant
Sparkle Cosmetics
04.2014 - 03.2016
Educator
Camelot Beauty
04.2011 - 03.2013
Administation
Central Grill
06.2007 - 02.2009
Diploma in Holistic Beauty Therapy - Beauty Therapy
Camelot Beauty International