Summary
Overview
Work History
Education
Skills
Timeline
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Ana Kangela

Sales Agent
Cape Town

Summary

Dynamic Sales Agent with a proven track record at Best Service Team, excelling in client relations and objection handling. Leveraged sales expertise to enhance customer satisfaction and drive sales growth. Adaptable and committed to continuous improvement, I effectively trained new team members, fostering a collaborative environment that achieved team targets.

Overview

3
3
years of professional experience
2
2
Languages

Work History

Sales Agent

Neo Group
07.2023 - Current
  • Enhanced product knowledge through continuous training and professional development opportunities.
  • Increased customer satisfaction by efficiently resolving inquiries and addressing concerns in a timely manner.
  • Participated in ongoing training sessions to remain current on industry trends, product updates, and policy changes relevant to the role.
  • Collaborated with team members to share best practices, improve performance, and achieve sales targets.
  • Assisted in the onboarding process for new team members by sharing insights and offering guidance to ensure their success as a Call Center Sales Agent.
  • Maintained high call quality standards with clear communication, active listening, and professional demeanor.
  • Utilized sales techniques to build customer interest and close sales.

Caregiver

Die Pastorie
10.2022 - 06.2023
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted patients with self-administered medications.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.

Education

Higher Certificate - Business Administration

Cape Town
04.2001 -

No Degree -

Learn.microsoft.com
Online
04.2001 -

Certificate - Caregiver

EDU CAPE SA (PTY) LTD
Cape Town
04.2001 -

Skills

Client relations

Timeline

Sales Agent

Neo Group
07.2023 - Current

Caregiver

Die Pastorie
10.2022 - 06.2023

Higher Certificate - Business Administration

04.2001 -

No Degree -

Learn.microsoft.com
04.2001 -

Certificate - Caregiver

EDU CAPE SA (PTY) LTD
04.2001 -

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Ana KangelaSales Agent