Ané Arangies

• Coordinated high-profile events, ensuring seamless execution, enhancing diplomatic relations, and elevating the organization's profile.
• Managed logistics for official functions, optimizing resource allocation and improving efficiency across multiple engagements.
• Developed and implemented operational procedures for event planning, resulting in streamlined processes and enhanced stakeholder satisfaction.
• Supervised a diverse team during events, fostering collaboration and ensuring adherence to organizational standards and protocols.
• Served as the primary point of contact for vendors, negotiating contracts and securing favorable terms for events.
• Trained and mentored junior staff in event management best practices, improving team competencies and performance.
• Assisted in budget management for events, ensuring cost-effective solutions while maintaining high-quality standards.
• Established and maintained relationships with key stakeholders, enhancing communication and collaboration across diplomatic initiatives.
• Managed day-to-day operation of home to comply with regulations and agency standards.
• Established positive relationships with vendors and service providers, negotiating favorable terms when necessary.
• Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
• Oversaw maintenance projects within the home, liaising with contractors to ensure timely completion within budget constraints.
• Planned special events such as parties or family gatherings with attention to detail and organization.
• Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
• Established an atmosphere of trust, respect, and professionalism within the household, fostering a positive environment for both family members and staff.
• Improved household efficiency by implementing detailed schedules and routines for staff members.
• Developed and maintained comprehensive inventory systems to ensure timely replenishment of supplies, reducing waste and saving costs.
• Streamlined communication among staff for optimal productivity and coordination of tasks.
• Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
• Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
• Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
• Ensured guest satisfaction, orchestrating detailed preparations for high-profile events and gatherings.
• Improved household safety, conducting regular safety drills and updating emergency preparedness plans.
• Elevated standard of household cleanliness and organization by developing detailed cleaning schedules.
• Implemented daily, weekly and monthly cleaning routines for staff to follow.
• Addressed customer feedback and complaints to maximize satisfaction.
• Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
• Maintained required records of work hours, budgets and payrolls.
• Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.

• This position is temporary due to information that I cannot disclose online - however I do have permission to disclose it in person.
• As I am very familiar with this property and the Staff working there, it is like being Home.
• Management of the entire property includes 10 Guest Villas, Gardens, Swimming Pool, Garages, Gatehouse. (The Manor House is currently rented out)
• Staff Team of 5
• All Admin, Bookings, Payments, Updates etc.
• Check-ins & Check-outs are handled by the staff however I have to confirm each one and give it through on a daily basis.
• Liaising with the Estate Security Gate, and Estate Manager from time to time.
• Assisting and co-ordination of small private functions.
• Maintenance of the properties & gardens
• Day-to-Day running of a very busy Guesthouse
• Coordinated daily activities to ensure efficient property management, resulting in optimized guest experiences and operational flow.

• Part time Au Pair for Mr Herbert
• 2 children, aged 8 and 11
• Driving for both children, making lunch, keeping kitchen neat & tidy, assist with pet care
• Part time House-sitting and Pet sitting for various families whilst away on holiday/business
• Looking after private residences while owners are away, taking care of pets, raging from an African Grey parrot to Chow dogs, checking on Housekeeper & cleaning, overall security of properties
• Plant care as needed
• Part time assistance for the South African Butler Academy during training of November course
• Hands-on helping with anything from admin to preparing lunch for 20 pax from scratch
• Part time typing for 'Maon Projects' (Construction), assisting with Health and Safety Files for building sites.

• Overseeing Breakfast service set-up by the Chefs
• Checking Table settings, cutlery etc
• Opening of all curtains upon security checks by Private Security
• Greeting the Family at breakfast
• Serving as required - not always requested
• Receiving updates from Security Head
• Ensure Family leaves residence on time for daily excursions
• Oversee Housekeeping
• Checking of all rooms
• Liaising with Head of Security i.e. Family's return / requirements
• Checking in with Chefs re dinner preparations
• Checking Table settings, cutlery etc
• Assisting with Dinner service
• Closing the residence upon go-ahead of Security for the night.
• Seeing that everything is in order for the next day.

This position started out as a 2-month Short Contract, to assist a local Family with a terminally ill mom who had Brain Cancer. The position ended up lasting 2 years.

• Oversee 3 teenage daughters in general
• Driving for morning school runs, Afternoon activities
• Drawing up shopping lists for the week
• Shopping and running ad-hoc errands
• Drawing up the weekly dinner menu with Mr De Wet
• Cooking home-cooked dinners for the family, packing lunch boxes, making salad platters, baking from time to time
• Welcoming guests and medical staff
• Plant care
• Personal caring for Mrs De Wet when she got weaker.

This was one of the toughest positions I have ever held, due to the extreme difficulty of the situation and everyone's emotions involved. However, I will remember them always and I carry Mrs De Wet in my heart daily.

• Oversee & manage the private residence of a family of 6 (this was an extensive private residence/Smart Home, with a pool, cinema, games room, Gaming area, wine cellar, gym, guest unit, Green Wall etc)
• Oversee & manage a staff of 4 (Chef, Houseman, Housekeeper, Gardener)
• Oversee & manage family pets which included 3 x Main Coon cats, 2 x Pomeranian dogs, 6 Chickens
• Oversee all House Projects: such as Curtain Cleaning, Maintenance, Installations, etc
• This is a hands-on position that required me to step into any roll at any moment
• Staff schedules and tasks (changing hourly)
• Staff training on various topics such as cleaning, maintenance, machinery, chicken feed etc
• Follow conversations on Whatsapp groups, update groups, update Trelo lists, shopping lists etc
• Oversee the general cleaning of the residence
• Take note of in-house stock and draw up shopping lists accordingly
• Online & physical shopping weekly / as needed
• Attention to detail - family was very specific in their requirements
• Inhouse plant care
• Childcare/Proxy parenting while parents are on business trips
• Housesit when the whole family went away
• Oversee the meal plan in conjunction with the chef
• Oversee work in the veggie garden, general garden, hedges, fountain & pool etc
• Admin related tasks: receiving phone calls, emails, answer the gate, assist with deliveries etc
• Assist family in packing/unpacking
• Prepare for holidays, special events or parties
• Ensure housekeeping is up to standard and all amenities are stocked and filled up: all rooms
• Oversee the laundry, ironing & stain treatment
• Ensure fresh produce in the fridges are stocked and filled up correctly
• Oversee refuse disposal and recycling
• Payments as and when required
• Filing as and when required
• Organizing stock as and when required
• Driving
• Any ad-hoc duties that the family may require on a daily basis.

• Personal Assistance for owners, acting as point of contact between them and property managers
• Oversee staff as required by owners, various properties, various departments
• Follow conversations on messenger groups
• Take control of stock room
• Sort out stock theft (this was a huge problem)
• Organize and arrange stock
• Ordering stock online, follow up on delivery logistics (island), receiving stock in bulk
• Stock administration (checking invoices, follow up for payment, check up on refunds etc)
• General cleaning of properties, private residence
• Correct storage and organization of stock inside storage room
• Receiving, delegating and maintaining budgets on weekly and bi-weekly basis for supplies: all food and cleaning stock needed for all 3 businesses and residence
• Ensured every item was accounted for
• Assist with cooking when required
• Assist with baking for hotel deli stand when required
• Assist with making hand made soap for Hotels when required
• Assist owners in advice with regards to 2 Hotel properties regarding reception, admin systems, filling, protocols, etc
• Meetings with staff members as required
• Set up staff schedules etc
• Which was not in place, set up a diary for scheduled appointments, assisting with keeping track of upcoming events
• Family had no filing system in place when I started, assist family in setting up a proper filing system
• With regards to maintenance - ordering equipment needed including water tanks, arranging maintenance for mold on ceilings
• Checking if maintenance is required for toilets, lights, airconditioning, fridges, painting, remote controls etc
• Setting up of guestrooms and ensure all amenities are ready with additional towels and linen
• Room inspections, drawing up lists of errors for correction
• Assisting in 3rd property serving as Air B&B host - all admin related, assisted with set up from cleaning, training, admin etc
• Any and all assistance owners might need from time to time
• Filing, housesitting, cooking, housekeeping, general administration, baby-sitting, pet care, shopping, driving and baking
• Cared for children when owners needed to go to eco resort
• Children aged between 9 - 15, assisted with supervision.

• General Manager overseeing the daily operations of a busy Stellenbosch guesthouse
• Check shopping lists with Housekeeping & Chef
• Managing 7 staff members and staff schedules
• Guest liaison, overseeing breakfast, acting as concierge when needed
• Following up on payments, Invoices, refunds
• General administration duties: Phone, Email, Typing, etc
• Ensuring that all policies and procedures are adhered to
• 9 - bedroom on-suite property with outside pool and on-site laundry
• Plan, organize and execute small functions on behalf of owner
• Assist owner with PA duties as and when needed, including a formal dinner gala for 300 guests
• This was a live-in position on-site with my 6-year-old daughter
• On standby over weekends, after hours and on public holidays
• Due to staff shortage, Worked 12 days on and then 2 days off
• Point of contact between owner & staff, also guests and owner.

• Shopping
• Cooking
• Driving
• Healthy lifestyle solutions
• Office administration
• Garden care.

• Assisting owner on her farm to establish a new farm shop
• Acted as Duty Manager at guesthouse: The Homestead Villas.

• Full training over a 14-day period as part of interview process in clients' London residence in the very prestigious Wentworth Estate
• Postition was in Cape Town, South Africa and trained under their Resident Manager at London residence
• Preparing breakfast and setting the breakfast room
• Drawing up shopping lists, Shopping, running errands
• Preparing, cooking & serving all meals of the day
• Laundry & Housekeeping
• Preparing guestrooms for family to stay
• Receiving guests
• Room checks
• Menu planning
• Ensuring the residence is in order at end of evening for following day.

• All residential training done for excellent service such as housekeeping, cooking, residential management, staff management, chauffeuring, silver service, afternoon tea, receiving guests, basic flower arrangement etc
• Special care: silver, glass, leather, wood, high street fashion garments etc
• Full certification available to work as Butler/House Manager in either private or corporate setting
• Butlers are multi-skilled to fit into a variety of surroundings such as Yachts, Cruise ships, Private jets, Private Households, Corporate Companies, Palaces etc.

• Assisting with sales in the upmarket Tyger Valley Store, Northern Suburbs
• Working with exquisite, high end real diamond jewelry.

• 12 Guest units inside a security estate in the Northern Suburbs of Cape town
• Oversee entire property, gardens, swimming pool, irrigation, fountains, etc
• Oversee 5 staff members, staff schedules & staff training
• Handle all inquiries via e-mail and telephone, manage bookings, payments, cancellations etc
• Receiving guests, explaining rooms & property, answering any questions
• Handling check out and check ins
• Catering, conferencing, functions, payments, guest relations
• Liaison with corporate companies
• Assisting with all ad-hoc tasks
• Reservations
• Admin
• Housekeeping schedules
• Meetings
• HR
• PA work to the owner as required
• Assisting with various properties
• Kids parties
• Driving
• Managed phone 24/7
• Drawing up shopping lists
• Ordering, purchase and collecting of goods
• Oversee all maintenance, work, installations, projects etc on property
• Assisting with diary management as/when required.

• Position was sole charge, General managers positions with only 1 staff member assisting me
• Day started with opening at 6am, preparing and cooking breakfast for all guests
• Serving and cleaning up after breakfast
• Handling check outs and payments
• All admin and queries
• Room checks and guest satisfaction
• Walk inns and telephone calls
• Assisted with building guest comments on website
• Owners went away frequently for a fortnight and I ran entire establishment on my owner
• Closing at 9pm.

• Collecting children, ages 3 and aged 7 at separate schools
• Preparing lunch and assisting eldest with homework
• Drive children to afterschool activities
• Bath time
• Shopping for new outfits and birthday gifts
• Taking children to playdates and parties
• Assist with their own birthday parties
• Housesitting when family on holiday
• Garden care, pet care and security.

• Full day sole charge care of 18-month-old girl, fetch 7-year-old sister from school
• All meals, laundry, room care and outings etc.

• General administration, filing, typing, making and receiving phone calls, sending and receiving emails etc.

• Temporary post to assist Linda in her home-based office
• Receiving faxes from hundreds of clients, interacting with clients telephonically and assisting with queries and client problems.

• Admin duties as filing, typing, faxing, organizing meetings and keeping the diary up to date
• Interacting with clients, personally and telephonically
• Assisting with queries and client problems
• Interacting with insurance houses and brokers.

• Day to day functioning of coffee shop
• Serving clients
• Ordering new stock
• Assisting other manager in general duties such as kitchen staff, security, daily cash ups and financial summaries.

• Sole care of 5-month-old baby daughter
• Getting her up, feeding, outings, bath time, visits to her grandparents, playdates, cooking, nap times etc.

• General office duties such as typing, filing, faxing and telephone.

• Weekend and part time management working alongside 2 permanent managers helping to ensure that the lodge operate superbly and that all guests are looked after and cared for
• Several shifts, mornings, afternoon and or evening shifts
• Bookings, checking in and out, payments, kitchen duty, overseeing and helping housekeepers, setting up conference facilities, queries etc
• Was practical training for Intec course.

• General office duties as typing, filing, faxing and telephone
• Position changed to part time admin and part time PA duties, assisting the leading pastor.

• Started this post while in Grade 11 as part time post
• Shop was later sold and new management took over at beginning 2003
• Assisting clients, ordering products and assisting with day to day duties around the shop.