Amy Bronwynn Naidoo
Beauty Therapist And Nail Tech
Durban
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
Work History
Office Administrator
Essar Exports Sa
Durban
09.2023 - Current
- Managed travel arrangements for executives or visiting clients to ensure seamless logistics coordination during business trips.
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
- Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Elevated executive performance through adept calendar management skills that ensured punctual attendance at crucial appointments or engagements.
- Optimized budget management by monitoring expenses, negotiating supplier contracts, and identifying cost-saving opportunities.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Streamlined office processes by implementing efficient organizational systems and digital tools.
- Improved workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Interacted with customers by phone, email, or in-person to provide information.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Reconciled account files and produced monthly reports.
- Edited documents to improve accuracy of language, flow, and readability.
- Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
Junior Administrative Officer
Essar Exports
Durban
09.2023 - Current
Beautician / Nail Technician
Self Employed- The Nail Lab Durban
Durban
06.2020 - 08.2023
- Increased customer loyalty with exceptional customer service and follow-up care advice.
- Collaborated with team members for efficient scheduling and coordination of clients'' appointments.
- Streamlined appointment booking process leading to reduced wait times for clients.
- managed inventory control, ordering supplies as needed to maintain adequate stock levels for all services offered.
- Consistently exceeded monthly sales targets by effectively promoting and selling salon services and retail products to clients.
- Maintained a clean, hygienic work environment to ensure client safety and comfort throughout treatments.
- Enhanced client satisfaction by providing personalized beauty consultations and recommending suitable treatments.
- Fostered a welcoming atmosphere that encouraged repeat business from satisfied customers.
- Utilized advanced techniques in hair removal, including waxing, threading.
- Mentored junior beauticians helping them refine their skills while offering guidance on best practices.
- Contributed to salon growth by participating in marketing initiatives such as promotional events or social media campaigns.
- Boosted salon revenue by upselling additional services and retail products during appointments.
- Improved client appearance with expert makeup application for special events or everyday wear.
- Cultivated positive relationships with vendors enabling better pricing negotiations on products used within the salon.
- Strengthened teamwork among staff through effective collaboration resulting in an enhanced overall customer experience.
- Performed various beauty treatments for improved skin health, including facials, peels, and microdermabrasion.
- Expanded service offerings by staying up-to-date with industry trends and participating in continuing education opportunities.
- Educated clients on proper skincare routines and product usage to maintain their desired look at home.
- Built a loyal clientele through excellent communication skills and attention to detail in all beauty services provided.
- Developed customized treatment plans based on individual client needs and goals to achieve optimal results.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Processed payments, entering sales in register for prompt customer service.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Performed eyebrow shaping and Brazilian waxing to provide symmetry and remove unwanted hair.
- Educated clients on proper skin care techniques and ideal products suitable to needs.
- Applied eyelash extensions to enhance clients' eyes and create impact.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Used social media platforms to promote salon and services.
- Maintained regular client list and successfully handled walk-in customers.
- Utilized time management skills effectively when multitasking between multiple clients, ensuring all received timely and quality service.
- Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
- Demonstrated expertise in various nail art designs, attracting new customers seeking unique styles for special events or everyday wear.
- Supported overall salon operations by assisting with administrative duties, such as answering phones, booking appointments, and handling transactions when necessary.
- Managed inventory levels efficiently, ensuring all necessary supplies were stocked for daily operations without excess waste or expense.
- Prepared nail beds and cuticles, shaped nails and applied polish.
- Responded to customer requests and concerns about gel application and nail art designs.
- Offered advice and recommended products to improve and maintain nails.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Kept tidy and organized area to comply with cleanliness standards.
- Treated, prepared, and maintained clients' nails on both hands and feet.
- Cleaned and sanitized tools and equipment before each client.
- Designed creative nail art designs and patterns.
- Recorded weekly supply and inventory needs and made regular orders for replenishment.
- Kept client's nails in great condition and offered advice on maintaining manicures.
- Shaped and smoothed nails and extensions using tools such as files and rotary abrasive wheels.
- Inspected nails for signs of health-related issues or fungus and made recommendations accordingly.
- Performed detailed trimming, filing and other nail services.
- Followed proper safety and sanitation guidelines while performing nail services.
Beauty Therapist / Massage Therapist
Fleur De Lis Spa Coastlands Umhlanga
Durban
04.2013 - 12.2015
- Improved client satisfaction by providing personalized beauty treatments and consultations.
- Participated in ongoing training and education opportunities to stay current on industry trends and techniques.
- Collaborated with colleagues to create a welcoming atmosphere that encouraged repeat clientele.
- Efficiently managed inventory levels of supplies and retail products while minimizing waste.
- Demonstrated proficiency in various massage techniques that contributed to overall client well-being and relaxation.
- Ensured seamless front desk operations by handling phone inquiries, appointment bookings, payment processing, and record-keeping effectively.
- Assessed individual skin conditions accurately to recommend appropriate treatments or products tailored to each client''s needs.
- Increased salon revenue by upselling additional services and retail products to clients.
- Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
- Enhanced client relationships through excellent customer service and effective communication skills.
- Processed payments, entering sales in register for prompt customer service.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Handled stocking and cleaning of both therapeutic workspaces and front office.
- Followed up with customers to increase satisfaction with purchases and services.
- Addressed specific client concerns through targeted therapeutic massage interventions.
- Maintained accurate client records for effective treatment planning and progress tracking.
- Promoted wellness by educating clients on self-care and stress management techniques.
- Performed detailed assessments to identify areas of tension or discomfort, leading to more effective treatments.
Beauty Therapist
Perfect 10 Gateway
Durban
11.2012 - 03.2013
- Developed customized treatment plans based on thorough consultations with clients regarding their skincare concerns and goals.
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Collaborated with colleagues to create a welcoming atmosphere that encouraged repeat clientele.
- Assessed individual skin conditions accurately to recommend appropriate treatments or products tailored to each client''s needs.
- Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
- Implemented successful marketing strategies, attracting new clients through social media promotion and referral programs.
- Managed appointment scheduling efficiently, optimizing the use of available time slots while minimizing wait times for clients.
- Contributed significantly towards boosting the salon''s reputation by consistently receiving positive feedback from clients on provided services.
- Conducted detailed product demonstrations that educated clients on proper usage and benefits of skincare items they purchased.
Education
Nail Technology - Nail Technician
Lola Lee
Kloof 09.2020 - 09.2020
Microsoft Advanced - Business Administration
Kzn Computer Training Centre
Phoenix Plaza 01.2014 - 12.2014
High School -
Phoenix Secondary High School
Phoenix 01.2007 - 12.2011
Beauty Therapist - Beauty Therapist
Beauty Specialist Training Centre
Durban North 01.2012 - 12.2012
Skills
Verbal Communication
undefinedTimeline
Office Administrator
Essar Exports Sa
09.2023 - Current
Junior Administrative Officer
Essar Exports
09.2023 - Current
Nail Technology - Nail Technician
Lola Lee
09.2020 - 09.2020
Beautician / Nail Technician
Self Employed- The Nail Lab Durban
06.2020 - 08.2023
Microsoft Advanced - Business Administration
Kzn Computer Training Centre
01.2014 - 12.2014
Beauty Therapist / Massage Therapist
Fleur De Lis Spa Coastlands Umhlanga
04.2013 - 12.2015
Beauty Therapist
Perfect 10 Gateway
11.2012 - 03.2013
Beauty Therapist - Beauty Therapist
Beauty Specialist Training Centre
01.2012 - 12.2012
High School -
Phoenix Secondary High School
01.2007 - 12.2011
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