Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Amy Nieman

Amy Nieman

Retail Supervision, Food Handling, Waitressing,
Cape Town,Western Cape

Summary

Results-oriented professional with experience in retail management, customer service and inventory control. Demonstrated ability to lead teams, maximize customer satisfaction and increase store profits. Adept at problem-solving and developing successful strategies to exceed goals.

Overview

25
25
years of professional experience
1
1
Language

Work History

Waitress

Cattle Baron Durbanville
05.2023 - Current
  • Set up banquet events according to specific client requirements, ensuring a successful event experience for all attendees.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Provided timely tableside assistance to guests requiring additional condiments or utensils.
  • Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
  • Increased repeat business by cultivating relationships with customers and providing memorable dining experiences.
  • Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
  • Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
  • Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
  • Complied with all company policies regarding uniform standards, punctuality, and professionalism.

Store Supervisor

Tops and Kwikspar Durbanville
05.2020 - 01.2023
  • Cashier, Stock Control, Customer Liaison, Driver, Dispatch and Receive Stock, Procurement
  • Collaborated with upper management to develop strategic plans for store growth initiatives such as new product launches or expansion efforts.
  • Assisted in recruiting efforts to attract qualified candidates that aligned with brand values and contributed positively to team dynamic.
  • Managed cash handling processes accurately to maintain financial integrity within store's daily transactions.
  • Worked closely with visual merchandising team to create appealing store layouts that facilitated ease of navigation for customers and maximized product exposure.
  • Achieved sales targets consistently by motivating the team through incentive programs and personalized coaching sessions.
  • Boosted sales performance with targeted marketing strategies and in-store promotions.
  • Improved store efficiency by implementing effective inventory management and product merchandising techniques.
  • Ensured compliance with company policies and local regulations by regularly reviewing operational procedures and providing necessary updates or corrections as needed.
  • Established strong relationships with suppliers to negotiate favorable pricing, delivery schedules, and payment terms for optimal business results.
  • Conducted timely performance evaluations to assess employee strengths, areas for improvement, and growth potential for career development opportunities.
  • Optimized workforce allocation by creating efficient staff schedules that balanced workload distribution while minimizing labor costs.
  • Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
  • Reduced shrinkage rates through diligent monitoring of inventory movement, conducting regular audits, and training staff on loss prevention techniques.
  • Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
  • Developed a positive work environment by fostering teamwork, providing regular feedback, and acknowledging employee accomplishments.
  • Streamlined store operations for increased productivity by establishing clear work procedures and staff responsibilities.
  • Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
  • Participated in ongoing professional development opportunities to stay current with industry trends, best practices, and emerging technologies for continued growth as a supervisor.
  • Increased customer loyalty with exceptional service quality, addressing concerns promptly, and offering personalized solutions when appropriate.
  • Enhanced customer experience through attentive service and prompt resolution of issues.
  • Conducted inventory analysis to determine optimal stock levels.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
  • Answered product questions and assisted customers in selection and checkout.
  • Answered questions about store policies and addressed customer concerns.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
  • Arranged and organized staff work schedules to guarantee proper coverage for peak business hours.
  • Supervised daily operations by directing customer service, inventory and sales operations.
  • Managed supply chain by ordering products from suppliers, negotiating prices and requiring on-time delivery.
  • Developed marketing strategies by creating and implementing plans to promote store, attract new customers and increase sales.
  • Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
  • Trained newly hired sales team in upselling techniques.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Mentored new sales associates to contribute to store's positive culture.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
  • Promoted business' development by building and maintaining relationships with new clients.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Researched issues to obtain appropriate answers to customer inquiries.

Waitress

Olive Bistro
03.2019 - 03.2020
  • Customer Liaison
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Reduced order errors by double-checking tickets before sending them to kitchen staff for preparation.
  • Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
  • Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Increased repeat business by cultivating relationships with customers and providing memorable dining experiences.
  • Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
  • Set up banquet events according to specific client requirements, ensuring a successful event experience for all attendees.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Collaborated closely with bartenders to fulfill beverage orders accurately while managing patron expectations efficiently.
  • Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Reduced wait times for seating by efficiently clearing tables immediately after guests'' departure.
  • Complied with all company policies regarding uniform standards, punctuality, and professionalism.
  • Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
  • Provided timely tableside assistance to guests requiring additional condiments or utensils.
  • Ensured compliance with health regulations by maintaining cleanliness of work areas, utensils, and equipment.
  • Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
  • Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.

Administration Assistant

Safety Solutions Africa
01.2014 - 12.2018
  • Reception, Invoicing, Switchboard, Travel Arrangements
  • Expedited invoice processing and expense tracking to maintain accurate financial records for budgeting purposes.
  • Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
  • Managed travel arrangements for senior executives, including flight bookings, hotel reservations, and transportation services as needed.
  • Safeguarded private information through meticulous record-keeping practices, adhering to company confidentiality policies at all times.
  • Contributed to team morale-building initiatives by participating in company-sponsored events and activities throughout the year.
  • Bolstered corporate reputation by providing exceptional administrative support during industry events and conferences attended by company representatives.
  • Promoted a positive work environment through proactive conflict resolution tactics during interpersonal disputes among employees.
  • Recorded expenses and maintained accounting records.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Composed inter-office correspondence and provided product and service information to customers.
  • Scheduled office meetings and client appointments for staff teams.

Reception

East London Joineries
01.2007 - 07.2008
  • Switchboard, Invoicing, General Admin, Filing
  • Managed reception area, answered telephone calls and received packages.
  • Backed up reception with front-line support for guests.
  • Greeted visitors, employees and clients politely and professionally for excellent reception service.
  • Assisted with reception duties like scheduling patients and completing follow up calls.
  • Consistently kept reception area clean and tidy and maintained presence at desk area.
  • Supervised administrative functions of scheduling, billing, inventory management, front desk reception and office security.

Waitress

Mugg and Bean Palm Grove
01.2006 - 01.2007
  • Waiting on tables

Restaurant Manageress

Mille Lucci
01.2004 - 01.2006
  • Stock Take, Management of Waitrons, Ordering of food and alcohol, Waitering

Personal Assistant

Sky Force
01.2002 - 01.2004
  • Typing, Switchboard, Reception, Basic Admin, Filing

Sales Person

Phase Two CD's
01.2001 - 01.2002
  • Stocking shelves

Waitress

01.1999 - 01.2001
  • Waitressing

Education

Home schooled

Skills

Customer Service

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Personal Information

  • ID Number: 8212150230087
  • Place of Birth: Johannesburg
  • Citizenship: South African
  • Dependents: 3 children (not presently with me)
  • Date of Birth: 12/15/82
  • Gender: Female
  • Driving License: Code B
  • Marital Status: Engaged

Timeline

Waitress

Cattle Baron Durbanville
05.2023 - Current

Store Supervisor

Tops and Kwikspar Durbanville
05.2020 - 01.2023

Waitress

Olive Bistro
03.2019 - 03.2020

Administration Assistant

Safety Solutions Africa
01.2014 - 12.2018

Reception

East London Joineries
01.2007 - 07.2008

Waitress

Mugg and Bean Palm Grove
01.2006 - 01.2007

Restaurant Manageress

Mille Lucci
01.2004 - 01.2006

Personal Assistant

Sky Force
01.2002 - 01.2004

Sales Person

Phase Two CD's
01.2001 - 01.2002

Waitress

01.1999 - 01.2001

Home schooled

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Amy NiemanRetail Supervision, Food Handling, Waitressing,