Nomfundo Ngwane
Spruitview
Summary
Results-driven professional with background in customer retention and relationship management. Proven track record of reducing churn and enhancing customer loyalty through strategic initiatives. Known for strong collaboration skills and adaptability to evolving business needs, ensuring consistent team performance and customer satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Cashier Clerk
COE (License Department)
01.2022 - Current
- Execute administrative tasks to provide clerical and financial administrative support
- Verify all documents before and after processing to ensure compliance and efficient service delivery.
- Ensure all revenue collected is accounted for.
- Adhere to specified standards, policies, and SOPs to prevent financial wastage and escalate associated risks.
- Ensure face-value documents and float are counted, recorded, and kept safe at all times as legislated.
Retention Agent
Motus Group (Motor Happy)
08.2020 - Current
- Handling on cancellation request until resolution
- Retain client by renewing plans/cover or with alternate competitive offers
- Handling of complains, resolving issues to retain the client
- Assist client to understand their plan and what it entails
- Ensuring that retained clients are happy with their plans
- Track and report on all retention cases
Insurance Broker/MP Retention Consultant
Energy At Work (Standard Bank)
01.2022 - 11.2022
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
- Developed strong relationships with insurance carriers, allowing for more efficient claim resolution processes.
- Handling inbound and outbound calls, retaining and underwriting
Sales Agent
Motus Group (Motor Happy)
07.2017 - 08.2020
- Maintain and grow a strong client base
- Finding new business opportunities and maintain a healthy pipeline for future deals
- Selling plans for vehicles e.g. Service Plan, Mechanical Warranty and Scratch and dents cover
- Plan Administration
- Dealing with Customer queries
- Validating policies
- Clients analysis (Cost factor)
- Servicing inbound & outbound calls
Sales Consultants
African Bank
02.2011 - 06.2017
- Selling/Capturing loans and other products offered by African Bank, Funeral policy, Investment and Tech deals (Cellphones, Tablets and Laptops)
- Second in charge when Branch Manager not available (2iC)
- Customer Service
- Calling Leads and secure Appointments
- Debt Collections
- General Office work (Answering Calls, Filing, Sending emails & faxing)
- Do marketing to surrounding areas
- Receiving and receipting credit cards, credit stock taking
- Credit Cards custodian
- Batching of application
Sales Agent
Rehoboth (Khaphelihle Marketing)
11.2010 - 01.2011
- Sales and Marketing
- Selling and Promoting Beauty Products
Sales Assistant
Ralo Cosmetics (Carnival Mall)
05.2010 - 10.2010
- Sales Assistant
- Selling of Products
- Educating customers about our products
- Cashier
- Stock take
Cashier
Dish Away (Keylargo Centre) Boksburg
01.2009 - 04.2010
- Cashier
- Liaising with customer
- Taking delivery orders via telephone
Education
FAIS Retail Insurance NQF Level 4 -
Octomate (INSETA)
01.2019
R.E.S First Level - undefined
Moonstrone Independent
01.2017
Matric (Grade 12) - undefined
Ilinge Secondary School
01.2007
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Customer relations
- Written and verbal communication
- Complex Problem-solving
Certification
- CPD Hours (Up to date)
- Class of Business: Long Term insurance
- Class of Business: Short Term Insurance(Commercial Lines)
- Class of Business: Short Term Insurance(Personal Lines)
- POPI ACT NO 4 of 2013 Certificate
- Fundamentals of Debarment
References
Keshan, Govindrajalu, Team Leader, (011)663 7000, Motus (Motor Happy)
KNOWLEDGE
I excel in customer care service, both telephonically and face to face, as it allows me to build strong relationships by addressing customer needs and ensuring a positive experience. I’m a patient and conceptual thinker who can analyze situations, listen attentively, and communicate clearly to solve problems effectively. My ability to read customers and use positive language helps me provide tailored support, while my teamwork skills ensure smooth collaboration and a shared commitment to excellent service.
Timeline
Cashier Clerk
COE (License Department)
01.2022 - Current
Insurance Broker/MP Retention Consultant
Energy At Work (Standard Bank)
01.2022 - 11.2022
Retention Agent
Motus Group (Motor Happy)
08.2020 - Current
Sales Agent
Motus Group (Motor Happy)
07.2017 - 08.2020
Sales Consultants
African Bank
02.2011 - 06.2017
Sales Agent
Rehoboth (Khaphelihle Marketing)
11.2010 - 01.2011
Sales Assistant
Ralo Cosmetics (Carnival Mall)
05.2010 - 10.2010
Cashier
Dish Away (Keylargo Centre) Boksburg
01.2009 - 04.2010
R.E.S First Level - undefined
Moonstrone Independent
Matric (Grade 12) - undefined
Ilinge Secondary School
FAIS Retail Insurance NQF Level 4 -
Octomate (INSETA)
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