Amrah Jacobs
Customer Service Consultant
Cape Town
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Representative
WNS Global Services
Cape Town
06.2022 - Current
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Teleperformance
Customer Service Agent
Cape Town
01.2021 - 05.2022
- Strengthened communication skills through regular interactions with others.
- Excellent communication skills, both verbal and written.
- Proven ability to develop and implement creative solutions to complex problems.
- Gained strong leadership skills by managing projects from start to finish.
Retail Sales Assistant
Havaianas
Cake Town
04.2017 - 06.2020
- Increased sales by offering advice on purchases and promoting additional products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Education
Oval North High
Mitchell's Plain 01.2012 - 11.2016
Skills
Best customer service
undefinedTimeline
Customer Service Representative
WNS Global Services
06.2022 - Current
Teleperformance
Customer Service Agent
01.2021 - 05.2022
Retail Sales Assistant
Havaianas
04.2017 - 06.2020
Oval North High
01.2012 - 11.2016
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