Amos Shibambu

Supervising masters and doctoral students.

Serve as an external examiner/moderator for dissertations or theses at other institutions.

Conduct research and submit papers for publication.

Review manuscripts for national and international journals.

Teach approved college PQM and phase out specified programmes and modules.

Developing assessment plans and having assessment opportunities that promote deep learning by applying Bloom’s Taxonomy.

Providing specific and relevant support based on exam analysis of previous performance.

Compile tutorial letters informed by module objectives and include examples that speak to current events.

Compile study guides (materials) in relation to modules.

Use the myUnisa platform to engage students in discussions on learning material for modules.

Set tasks for students to support teaching and learning and provide feedback.

Conduct three online engagements per module and provide feedback to enhance student learning.

Moderate internal work done by other lecturers to ensure quality and standardisation.

Participating in departmental, school, college, and university committees, including task teams

Participation in the following committees: Research & Innovation and College Board.

Manage and monitor the LAN and desktop support to ensure the continuous availability of IT services.

Implement IT best practices to ensure IT availability.

Knowledge of information-related legislation that governs the public sector

Oversee IT service management to ensure incident and problem management as well as configuration management (ITIL), management and support.

Managing IT SLA and contracts to ensure cost efficiency and value-added.

Coordinating the communication of service outages and reporting any SITA/Treasury problems affecting the environment.

Co-ordinating IT service desk activities and establishing improvement in all campuses and regions of the department.

Identifying, defining, managing, monitoring, and reporting of services and service levels required to support the IT service desk.

Interacting with branch coordinators of the organisation to keep abreast with their needs.

· Managing and updating the information repository for the team and implementing IT governance framework for the organisation.

· Managing the IT service desk equipment and acquiring other needed IT service desk resources;

· Implementation and monitoring of device tracking tool (current project).

· Revamping and managing the IT infrastructure.

· Managing and monitoring lifecycle of hardware.

· Managing IT service desk team.

· Identifying and recommending IT courses that enhance performance of the IT service team.

· Management of IT infrastructure to enhance the availability of IT services.

· Managing service level agreements and enhancing relationships with IT service providers.

· Management of LAN and desktop support services.

· Provision and monitoring of IT service management.

· Monitor attendance using the IT helpdesk tool.

· Ensuring the availability of IT support after working hours.

· Presenting monthly and quarterly reports on the performance of IT support to the management.

· Providing report on the status of regional offices’ IT infrastructure for improvement.

· Managing administration and procurement of IT resources.

· Managing the IT directorate of the organization.

· Lead, plan, direct, and control all ICT operations (IT infrastructure and IT management services).

· Translate ICT strategy into effective ICT operations or projects.

· Lead and manage the day-to-day of ICT.

· Ensures that ICT applications support business strategies.

· Provide timely information to EXCO to guide and support the required IT solutions.

· Ensure the availability of adequate skills required to exploit and implement ICT.

· Collaborate with business executives to ensure all ICT solutions meet business requirements.

· Ensure that ICT infrastructure supports the provision of safe, secure, and stable ICT services.

· Design IT infrastructure that represents existing and prospective business requirements.

· Develop regulatory frameworks (policies & procedures).

· Ensure that ICT is in line with IT frameworks (ITIL, COBIT, etc.).

· Monitor ICT contracts with IT suppliers.

· Develop a single source of information on all ICT services delivered to businesses and operations.

· Develop ICT metrics to measure performance against SLAs with the business.

· Align IT strategy to the organization’s core business.

· Provide strategic leadership and advice EXCO on IT management functions.

· Manage and monitor resources of IT directorate and performance of IT officials.

· Align IT initiatives to support business objectives, e.g. case management system.

· Drive IT to improve information management and changing business requirements.

· Communicate and market the value of IT, manage and dispel negative IT perception.

· Represent organization at the GITO Council.

· Develop and coordinate ICT-related budget and IT expenditure.

· Define and monitor ICT corporate governance in relation to set standards.

· Quarterly evaluating and managing the performance of IT personnel.

· Develop annual IT goals and detailing plans for goal achievement.

· Ensuring that the organisation operates on licenced software

· Present monthly reports on IT performance to the executives.

· Manage IT operations ranging from IT support, V/W/LAN and VPN-C;

· Ensure the availability, continuity, and security of data and information in an organisation.

· Work with the executives in proposing services to define service level agreements (SLA).

· Provide IT advice with respect to the requirements.

· Analyze IT requirements and developments of functional specifications.

· Manage resources by optimising knowledge and IT infrastructure.

· Manage and maintain DRP measures and ensure business continuity.

· Managing LAN and desktop support services.

· Management of departmental IT infrastructure across the head office and off-site.

· Providing reports to senior management on the establishment of IT infrastructure for DHET.

· Reviewing logged calls and managing the implementation of solutions.

· Presenting monthly ICT performance reports and recommending corrective actions.

· Ensuring effective people management (IT and administrative staff).

· Recommend training for technical and administrative staff.

· Monitoring the performance of IT technicians.

· Compiling the configuration steps for IT support.

· Configuring and troubleshooting Windows, Macintosh, Android, and Cisco devices.

· Managing the procurement of IT resources.

· Managing the software licences and service level agreements.

· Interacting with service providers to find solutions that fit the organisational needs.

· Defining performance measurements for IT service providers.

· ensuring that the network architecture, system accounts, and licences are kept safe and up-to-date.

· Research and recommend suitable hardware and software and analyse the functions and purposes, e.g. SAN, Citrix, etc.

· Managing and evaluating risks on system infrastructure: VPN, LAN, VLAN, WAN and QoS.

· Leading the IT projects both in and outside the organization.

· Monitoring network performance and hardware (server, routers, switches).

· Identifying opportunities to reduce IT costs, i.e., virtualization.

· Monitoring the ICT security.

· Managing the business continuity and availability of information.

· Monitoring management of ICT projects to ensure compliance with ICT policies.

· Preparing Terms of Reference for IT Tenders.

Developing policies, procedures and standards for problem management department