Amos Micas
IT Infrastructure Eng And Wintel Admin
Maputo
Summary
IT technician with more than 11 years of experience in the IT banking sector with experience and skills on: -Data Center, virtualization, backups, Infrastructure, Service Desk/ Helpdesk (users, desktops, printers and servers) - Users Training - Project Management - Core Banking Systems Administration (Temenos T24, BR.NET, IBM iSeries AS / 400- Banka, PFS, ICBA Online) - Exchange Server and Active Directory - Networks (WAN, LAN…) - Support and Maintenance - CCTV - Security and Policies… Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure . Ready to help team achieve company goals.
Overview
12
12
years of professional experience
16
16
years of post-secondary education
1
1
Language
Work History
IT Infrastructure Engineer
Standard Bank
Maputo
06.2021 - Current
- Installing maintaining and monitoring operating environments
- Responding effectively and speedily to any problems
- Providing training and support
- Ensuring operating environments stay safe and secure
- Updating any software and hardware where necessary
- Documenting all reported malfunctions and actions taken in response
- Main Projects: DXP, Disaster Recovery Test( DRP), Check Truncate – ADEC, Marketplace, Euronet, Apollo – Bol, ATM Reconciliation
- Evaluated existing procedures and made proactive adjustments to meet changing demands.
- Developed proposals for clients outlining project scope and timeline.
- Evaluated existing procedures and made proactive adjustments to meet changing demands
- Participated in development meetings for high-value customers and business operations updates
- Supported business objectives by seeking out new customers and networking at key events
Service Desk Tech Level III
Bayport
Maputo
09.2020 - 05.2021
- Perform daily operational activities to maintain production and development environments
- Assist executives and staff at both Head Office and remote locations with technical support of desktop computers, applications, and related technology
- Assist in maintenance and testing of network servers and associated equipment
- Provide mentorship and support to 1st and 2nd line Service Desk staff members
- Support Enterprise Content Management (ECM) system within Bayport
- Prepare support documentation and training material for end users of document and content management systems
- Manage and exercise security surveillance over document processing,
- Reproduction, distribution, storage, or archiving
- Field incoming requests from end users via both telephone and e-mail in a courteous manner
- Assist staff with the installation, configuration and ongoing usability of desktop computers, peripheral equipment and software
- Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
- Build rapport and elicit problem details from help desk customers
- Monitor Production Environments and escalate any problems (when required) to the appropriately experienced technician
- Record, track, and document the help desk request problem-solving process, including all successful and no success.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Learned and adapted quickly to new technology and software applications
- Gained extensive knowledge in data entry, analysis and reporting
- Worked flexible hours across night, weekend and holiday shifts
- Worked effectively in fast-paced environments
IT Infrastructure Operations and Network Administrator
Banco Oportunidade
Maputo
01.2015 - 08.2020
- Data Center Controls( Racks, sensors, tape drives, servers, switch's and routers)
- Control of MPLS and Backup Link
- Field Incoming Help Requests
- Resolve IT Support Requests
- Monitor and report the status of all data and voice network equipment;
- Maintain and configure all data and voice network equipment of all branches and the seat of the bank;
- Prepare periodic reports whenever required
- Diagnose and implement solutions in case of incidents;
- Respond proactively to all data network related issues and voice;
- Ensure and maintain the connectivity of all Opportunity Bank communication links;
- Monitor and propose solutions to current problems that affect computer equipment;
- Maintain and ensure that the PBX system is operational;
- Maintain, implement and ensure data and voice network security measures;
- Maintain and configure all communication links of the Disasters Recovery Center;
- Ensure that the work area and server room is hygienic and Both headquarters and subsidiaries;
- Ensure individual professional development;
- Ensure the availability of all network devices, both hardware and software
- Software, in order to ensure the best practices of the banking industry
- Planning, analysis and implementation of the disaster recovery plan (DRP);
- Led a team of technical staff through dealing the requirements for several support applications for the use of customer services
- Maintained network hardware and software and monitored network to support network availability to end users.
- Maintained network hardware and software and monitored network to support network availability to end users
- Performed day-to-day LAN and WAN administration, maintenance, and support
- Identified and immediately resolved issues with network devices
- Assisted IT staff on troubleshooting issues and closing calls
- Managed data backups and disaster recovery operations to comply with business continuity initiatives
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system
- Verified continuity of computer and telephone system services for users
- Consulted with management to determine scope and priorities of projects and to discuss system capacity and equipment acquisitions
- Implemented network security measures to minimize data loss
- Managed computer operation scheduling, backup, storage and retrieval functions
- Monitored networks and network devices to resolve technical problems quickly
- Maximized system availability through development and testing of contingency plans
- Researched and recommended new technologies and strategies for improving system performance
IT Officer
First Capital Bank
Maputo
09.2011 - 12.2014
- Perform System Testing and Updates
- Control Frauds on Core Bank System
- Ensure the work performed is in accordance with the IT and Bank’s polices.
- Provide internal customer service and increase information delivery by acting as a liaison between ATM Card centre and the other business units of Capital Bank on technology-related issues.
- Provide 24x7x365 days customer & branch support on all ATM related queries.
- Provide support on hardware, software & network related problems
- Providing users with appropriate support and advice.
- To perform backups of all application software’s, user documents, emails, ATM electronic journals, CCTV
- Oversaw IT department operations and training
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance
- Updated customers and senior leaders on progress and roadblocks
- Interacted and negotiated with vendors, outsourcer and contractors to secure products and services
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches
- Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements
- Assisted in development of long-term strategies to grow department and resources
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues
- Communicated regularly with customers concerning data exchange and technology integration
Education
Bachelor in IT - History
Universidade Eduardo Mondlane
Maputo 02.2007 - Current
Skills
IT Infrastructure Planning
Network Infrastructure Monitoring
Inventory maintenance
Written and verbal communication
Root Cause Analysis
Technical troubleshooting
TCP/IP
Application support
Desktop support
Written and interpersonal communication
IT infrastructure proficiency
Timeline
IT Infrastructure Engineer
Standard Bank
06.2021 - Current
Service Desk Tech Level III
Bayport
09.2020 - 05.2021
IT Infrastructure Operations and Network Administrator
Banco Oportunidade
01.2015 - 08.2020
IT Officer
First Capital Bank
09.2011 - 12.2014
Bachelor in IT - History
Universidade Eduardo Mondlane
02.2007 - Current