Amory Monica De Vries
Johannesburg
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Housekeeping Supervisor
St Andrews Club
10.2024 - 03.2025
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to clubhouse standards.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Managed laundry sorting, washing, drying, and ironing.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
- Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
- Coordinated cross-departmental projects with other supervisors to enhance overall club operations and guest satisfaction.
- Upheld club's reputation for cleanliness, consistently receiving positive feedback in guest surveys.
- Enhanced appearance of public areas, implementing detailed deep-cleaning schedule.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Adhered to professional house cleaning checklist.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Reduced need for chemical cleaners by implementing green cleaning techniques, promoting healthier living space.
- Ensured compliance with health and safety regulations, conducting regular checks of emergency exits and fire safety equipment.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
Outside Golf Operations
Lake Toxaway Country Club
04.2024 - 10.2024
- Promoted repeat business with attentive service while serving as the first point of contact at the bag drop area.
- Ensured a safe playing environment by maintaining clean facilities and enforcing club rules and regulations.
- Ensured timely availability of carts for members by promptly preparing and staging them prior to tee times.
- Prepared golf carts daily by stocking pencils, tees, scorecards, and towels.
- Assisted golf club members by carrying clubs from their car to the golf cart and setting up towels for course use.
- Improved customer satisfaction by providing exceptional service and assistance to golfers.
- Shut down facility daily by turning off lights, storing equipment and locking doors.
- Resolved guest concerns in a timely manner by addressing issues with professionalism and courtesy.
- Provided valuable support during tournaments, ensuring smooth operations throughout events.
- Enhanced course efficiency by maintaining clean, organized, and fully-stocked golf cart stations.
- Reduced downtime during inclement weather by swiftly implementing contingency plans for cart storage.
- Reduced wait times for guests, quickly responded to requests for additional carts during peak hours.
- Increased operational efficiency, conducted regular battery checks and charging of electric carts.
- Optimized inventory management, monitored and replenished supplies of golf balls and other accessories.
- Strengthened team collaboration, worked closely with pro shop staff to address customer needs.
- Increased customer satisfaction with personal touches, such as adjusting cart settings for individual preferences.
Front Desk Receptionist
St Andrews Club
10.2023 - 04.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled reservations accurately using reservation software - foretees, reducing conflicts or double-bookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
- Assisted in coordination of company events, contributing to successful and well-organized functions.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
- Handled assignments independently with good judgement and critical thinking skills.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Helped office staff prepare reports for internal or client-related use.
Outside Golf Operations
Lake Toxaway Country Club
05.2023 - 10.2023
- Promoted repeat business with attentive service while serving as the first point of contact at the bag drop area.
- Ensured a safe playing environment by maintaining clean facilities and enforcing club rules and regulations.
- Ensured timely availability of carts for members by promptly preparing and staging them prior to tee times.
- Prepared golf carts daily by stocking pencils, tees, scorecards, and towels.
- Assisted golf club members by carrying clubs from their car to the golf cart and setting up towels for course use.
- Improved customer satisfaction by providing exceptional service and assistance to golfers.
- Shut down facility daily by turning off lights, storing equipment and locking doors.
- Resolved guest concerns in a timely manner by addressing issues with professionalism and courtesy.
- Provided valuable support during tournaments, ensuring smooth operations throughout events.
- Enhanced course efficiency by maintaining clean, organized, and fully-stocked golf cart stations.
- Reduced downtime during inclement weather by swiftly implementing contingency plans for cart storage.
- Reduced wait times for guests, quickly responded to requests for additional carts during peak hours.
- Increased operational efficiency, conducted regular battery checks and charging of electric carts.
- Optimized inventory management, monitored and replenished supplies of golf balls and other accessories.
- Strengthened team collaboration, worked closely with pro shop staff to address customer needs.
- Increased customer satisfaction with personal touches, such as adjusting cart settings for individual preferences.
Golf Pro Shop Assistant
Broken Sound Country Club
11.2022 - 05.2023
- Developed strong relationships with vendors to secure favorable pricing on merchandise orders while maintaining quality standards.
- Assisted customers with equipment selection, ensuring appropriate fit and functionality for their individual needs.
- Collaborated with fellow staff members to ensure seamless communication between departments for smooth daily operations.
- Stayed up-to-date on industry trends and new product releases, enabling informed recommendations for customers seeking the latest golf technology.
- Managed club rental program, ensuring availability of quality equipment for visiting golfers.
- Maintained a clean, organized, and visually appealing pro shop environment for an enjoyable shopping experience.
- Assisted in the planning and execution of seasonal sales events, attracting a larger customer base and increasing overall pro shop revenue.
- Processed sales transactions efficiently, maintaining accurate records of all financial activities within the pro shop.
- Reconciled daily tee sheets, checked in customers and resolved payment discrepancies.
- Assisted in overseeing outside golf operations and staff and followed daily procedures and policies.
- Packed and unpacked shipments, arranged and displayed golf shop stock and assisted with physical inventory at month-end.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Prioritized helping customers over completing other routine tasks in store.
- Responded to inquiries and scheduled tee times for members and guests, both in-person and over the phone.
- Responsible for capturing and processing all member and guest charges after completion of tee times.
- Oversaw daily opening and closing of the golf pro shop.
Ride Attendant
North American Midway Entertainment
04.2022 - 10.2022
- Ensured compliance with state regulations by documenting routine safety checks accurately before each shift start time.
- Delivered informative pre-ride spiels to guests, setting clear expectations and enhancing their overall experience.
- Handled emergency situations calmly, following established protocols to ensure guest safety at all times.
- Maintained a clean and organized work area, contributing to a positive atmosphere for both guests and coworkers.
- Enhanced guest experience by efficiently operating amusement rides and ensuring safety protocols were followed.
- Maximized rider capacity per cycle through effective grouping strategies based on height restrictions while maintaining safety standards.
- Collaborated with maintenance staff to address ride malfunctions in a timely manner, minimizing downtime and maintaining guest satisfaction.
- Demonstrated adaptability by cross-training on multiple attractions, increasing flexibility within the team during peak seasons or staff shortages.
- Demonstrated commitment to park success by volunteering for additional shifts or staying late when needed during busy periods.
- Monitored passengers and ride operations and enforced safety regulations.
- Conducted daily inspections of amusement park rides to verify functionality and safety.
- Set up and tear down amusement rides; work ~14-hour shifts with capacity to lift 50 lbs as needed.
Family Nanny
Broodryk Family
04.2020 - 04.2022
- Nurtured strong relationships with both parents and children based on trust, respect, empathy, and open communication lines.
- Played games, worked on puzzles, and read books to young children.
- Supported families in maintaining household order by performing light housekeeping duties, meal preparation, and laundry tasks.
- Facilitated relationships with children and parents by developing caring and structured home environments.
- Enhanced children''s cognitive development by implementing educational and stimulating activities.
- Assisted school-aged children with homework completion, ensuring timely submission of assignments while reinforcing study habits.
- Ensured adherence to sanitation protocols in compliance with COVID-19 regulations.
Food Service Worker
North American Midway Entertainment
04.2019 - 09.2019
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Assisted with setting up and dismantling food stands for relocation to different locations.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Junior Credit Controller
Consolidated Steel Industries / Global Roofing Solutions
06.2015 - 03.2019
- Facilitate the opening of new client accounts.
- Monthly assessment of outstanding debtor agreements.
- Maintained up-to-date filing and documentation systems.
- Coordinate third-party credit checks through Credit Guarantee.
- Daily reconciliation of all cash accounts and initiation of production orders based on approved bank payments.
- Monitor fraudulent transactions and safeguard against stock loss in the process.
- Assist customers in obtaining invoices, checking available credit, and addressing other queries.
- Managed all refunds related to cash accounts.
Store Manager
Crafters Market
06.2014 - 06.2015
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Sales Supervisor
Tekkie Town
12.2013 - 06.2014
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Checked store merchandise regularly for proper display and replenishment.
- Promoted exceptional customer service by engaging clients on sales floor.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Assistant Store Manager
Super Cd - East Rand Mall
02.2012 - 12.2013
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
Certificate - 120 Hour Advanced TEFL/TESOL Certificate
TEFL Universal
Online01-2022
No Degree - Financial Management
Credit Blend Training
Bedfordview12-2016
High School Diploma -
Hoerskool Oosterlig
Boksburg12-2011
Skills
- Customer service-focused
- Cleaning techniques
- Motivational skills
- Attention to detail
- Critical thinking
- Clear communication
- Verbal and written communication
- Documentation and recordkeeping
- Business administration
- Strong work ethic
- Multitasking and organization
- Microsoft office proficiency
Languages
English
Bilingual or Proficient (C2)
Afrikaans
Bilingual or Proficient (C2)
Timeline
Housekeeping Supervisor
St Andrews Club
10.2024 - 03.2025
Outside Golf Operations
Lake Toxaway Country Club
04.2024 - 10.2024
Front Desk Receptionist
St Andrews Club
10.2023 - 04.2024
Outside Golf Operations
Lake Toxaway Country Club
05.2023 - 10.2023
Golf Pro Shop Assistant
Broken Sound Country Club
11.2022 - 05.2023
Ride Attendant
North American Midway Entertainment
04.2022 - 10.2022
Family Nanny
Broodryk Family
04.2020 - 04.2022
Food Service Worker
North American Midway Entertainment
04.2019 - 09.2019
Junior Credit Controller
Consolidated Steel Industries / Global Roofing Solutions
06.2015 - 03.2019
Store Manager
Crafters Market
06.2014 - 06.2015
Sales Supervisor
Tekkie Town
12.2013 - 06.2014
Assistant Store Manager
Super Cd - East Rand Mall
02.2012 - 12.2013
Certificate - 120 Hour Advanced TEFL/TESOL Certificate
TEFL Universal
No Degree - Financial Management
Credit Blend Training
High School Diploma -
Hoerskool Oosterlig
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