AMOGELANG ROBIN SELEPE
21492 Molokoloko Street Mameldodi Pretoria
Summary
Resourceful professional in finance management, known for high productivity and efficient task completion. Specialized skills include negotiation tactics, account reconciliation, and regulatory compliance. Excel in communication, problem-solving, and time management which ensure outstanding performance in client interactions and financial resolutions. Skilled in managing both consumer and commercial accounts for timely collections. Well-versed in negotiating payment arrangements, understanding financial hardships, and maintaining respectful yet persuasive communication with clients. Strong analytical skills to track payments effectively and resolve billing discrepancies, contributing to improved cash flow and reduced delinquencies in previous roles. Adapt at fostering positive relationships with customers, enhancing client retention and satisfaction. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking opportunities to enhance abilities while contributing to company growth.
Overview
7
7
years of professional experience
Work History
Payments Collection Administrator
Credit Smart PTY (Ltd)
Pretoria
06.2022 - 12.2024
- Resolved disputes and negotiated settlements to satisfy all parties involved.
- Achieved monthly collection targets through effective negotiation techniques.
- Analyzed customer financial information and determined appropriate payment plans.
- Recorded information about status of collection efforts.
- Developed strategies for collecting overdue payments while preserving customer relationships.
- Assessed customer financial situations to identify hardship cases that required special consideration or alternative repayment options.
- Updated collection databases and systems with payment arrangements and notes.
Debt Advisor
Credit Smart PTY (Ltd)
09.2018 - 05.2022
- Assess a customer's full circumstances, and provide suitable advice to enable the customer to best manage their debts.
- Assess finances: Evaluate a client's income and expenses.
- Create a repayment plan: Develop a plan to present to creditors.
- Negotiate with creditors: Work with creditors to reduce interest rates, and monthly payments.
- Provide financial advice: Offer guidance on budgeting, money management, and financial planning.
- Provide emotional support: Offer support and advice to clients.
- Manage paperwork: Process documentation, and handle financial paperwork.
Application Centre Consultant
DEBTSAFE PTY (Ltd)
01.2018 - 06.2018
- Making outbound calls, handling inbound inquiries, educating clients about debt management, and maintaining accurate records.
- Analyzed income, expenses, and all debts to see if clients are truly over-indebted.
- Work with creditors to lower interest rates, or monthly repayments. This makes the debt more manageable.
- Craft a realistic budget that allocates funds for your basic needs and includes manageable debt repayments consolidated into a single monthly payment.
- Ensure everything is done according to regulations set out by the National Credit Act and National Credit Regulators.
Education
Matric - English, Afrikaans, Accounting, Business Studies, Economics, Mathematics, Life Orientation
NOORDWYK SECONDARY SCHOOL
01.2015
Skills
- Assessments
- Forecasting and reporting
- Client relationships
- Analytical thinking
- Verbal and written communication
- Problem-solving
- Budget management
- Attention to detail
- Integrity and honesty
- Sales strategy
- Client rapport
- MS office
- Payment plan development
- Account management
- Persuasion strategies
- Investigation due diligence
- Negotiation
- Goal-oriented mindset
- Payment acceptance
- Client assessment
- Financial literacy
- Compliance
References
- Anel Smit- Manager (DEBTSAFE PTY (Ltd) )
060 992 9261
- Nicolene Oosthuizen (Credit Smart PTY (Ltd) )
012 054 5755
Languages
Sepedi
First Language
English
Proficient (C2)
C2
Afrikaans
Upper Intermediate (B2)
B2
Zulu
Advanced (C1)
C1
Timeline
Payments Collection Administrator
Credit Smart PTY (Ltd)
06.2022 - 12.2024
Debt Advisor
Credit Smart PTY (Ltd)
09.2018 - 05.2022
Application Centre Consultant
DEBTSAFE PTY (Ltd)
01.2018 - 06.2018
Matric - English, Afrikaans, Accounting, Business Studies, Economics, Mathematics, Life Orientation
NOORDWYK SECONDARY SCHOOL
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