AMOGELANG MOKONYANE
Pretoria
Summary
A highly organised and client-driven Administrator and LLB degree holder with over five years of experience in operations, client services, and compliance support. Skilled in office administration, verification processes, document management, and regulatory compliance. Proficient in Microsoft Office Suite, Microsoft Teams, and virtual. Proven in regulatory compliance, KYC, identity verification, data management and fraud prevention. Seeking to transition into a dedicated FICA Compliance / Regulatory Compliance Officer role.
Overview
1
1
Language
6
6
years of professional experience
Work History
Verification Administrator
Altron Security
Woodmead
08.2021 - Current
- Ensure customer onboarding for Advance Electronic Signature and due diligence in line with FICA, ECTA and POPIA.
- Conduct KYC: identify and verify customers against official ID, attest to identity, verify enterprise documentation and confirm authority to act on behalf of the enterprise by enforcing corporate email domain to validate the business relationship and prevent impersonation.
- Safeguarded ID, agreements, mobile, and email by maintaining compliant record-keeping and audit trails per FICA with no unauthorized disclosure.
- Detected and escalated discrepancies, potentially forged documents, and suspicious onboarding attempts to audit team while processing 70+ ServiceDesk requests and new onboardings daily within SLA, coordinating virtual verifications via Teams and physical verifications in office.
- Facilitated daily office operations to promote a productive work environment, to ensure smooth workflow and communication.
- Conducted training sessions for employees to ensure proficiency in using the new signing platform. for staff on new signing Platform
- Assisted clients with inquiries, providing clear information and support.
- Answered incoming calls and responded to customer inquiries.
Junior Data Administrator
Credit legal pros
Pretoria
06.2020 - 07.2021
- - Provided client focused verification support guided by Batho Pele Principles, including timely service delivery, transparency, courtesy, and effective communication.
- - Managed inbound and outbound calls, resolving client queries and contributing to high customer satisfaction.
- - Monitored daily operations and prepared reports, ensuring accuracy of sales and client records.
- - Monitored daily operations, prepared reports, and maintained accurate sales and client records.
- - Handled inbound and outbound calls, resolving client queries and maintaining high customer satisfaction.
- - Supported office administration and credit repair processes, ensuring compliance with NCR regulations.
- - Promoted company services and provided training support to junior staff.
Education
Postgraduate Diploma - Forensic Auditing, risk management, labour law and fraud detection knowledge
UNISA
PretoriaCertificate of Completion - Effective Legal Office Administration
UDEMY
Online 01.2025 - 01.2025
LLB degree NQF 7 - Insurance Law, Administrative Law, Legal Aspects of Electronic Commerce, Labour law and Private International law
UNISA
PretoriaNSC NQF 4 - Mathematics and Sciences
SIKHULULEKILE HIGH SCHOOL
HammanskraalSkills
- Multi-tasking and time management
- Attention to detail
- Communication (written and verbal)
- Computer literacy (MS office), Microsoft teams, Zoom
- Document verification
- Legal compliance
- Customer service
- Data confidentiality
Languages
English
Advanced
C1
Reference
- Cukie kubai (Team Leader) Altron Security Cukie.Kubai@altron.com 012 676 9240
- Tatum Thando Makunyane (Mentor) Credit Legal Pro's thandotatum7@gmail.com 012 883 5556
Timeline
Certificate of Completion - Effective Legal Office Administration
UDEMY
01.2025 - 01.2025
Verification Administrator
Altron Security
08.2021 - Current
Junior Data Administrator
Credit legal pros
06.2020 - 07.2021
Postgraduate Diploma - Forensic Auditing, risk management, labour law and fraud detection knowledge
UNISA
LLB degree NQF 7 - Insurance Law, Administrative Law, Legal Aspects of Electronic Commerce, Labour law and Private International law
UNISA
NSC NQF 4 - Mathematics and Sciences
SIKHULULEKILE HIGH SCHOOL